Tanisha Robinson
Paterson,NJ
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Receptionist/Intake
Paterson Task Force for Community Action
Paterson, NJ
01.2024 - Current
- Greeted and assisted visitors, creating welcoming environment for clients and community members.
- Managed phone calls, ensuring timely communication and efficient routing of inquiries.
- Scheduled appointments, optimizing calendar management for staff and service delivery.
- Maintained office supplies inventory, streamlining procurement processes for operational efficiency.
Special Needs Bus Aide
AKA Transportation
Paterson, NJ
11.2023 - 01.2024
- Assisted children with special needs during transportation, ensuring safety and comfort throughout journeys.
- Monitored student behavior to promote a positive and supportive environment on the bus.
- Collaborated with drivers to communicate any special requirements or concerns regarding student safety.
- Provided first aid support when necessary, maintaining student health and well-being during transit.
Direct Support Professional
Spectrum for Living
Maywood, NJ
05.2017 - 11.2023
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Implemented individualized care plans, ensuring compliance with health and safety standards.
- Facilitated effective communication between clients, families, and interdisciplinary teams to promote holistic well-being.
- Trained new staff on best practices in direct support and client engagement strategies.
Customer Order Specialist
Home Depot
Passaic, NJ
05.2014 - 03.2017
- Managed customer order processing to ensure accurate and timely fulfillment.
- Coordinated communication between customers and suppliers to resolve issues effectively.
- Utilized inventory management systems to track product availability and order status.
- Trained new staff on order entry procedures and customer service protocols.
Education
High School Diploma - General Studies
Kennedy High School
Paterson, NJ06-1998
Timeline
Receptionist/Intake
Paterson Task Force for Community Action
01.2024 - Current
Special Needs Bus Aide
AKA Transportation
11.2023 - 01.2024
Direct Support Professional
Spectrum for Living
05.2017 - 11.2023
Customer Order Specialist
Home Depot
05.2014 - 03.2017
High School Diploma - General Studies
Kennedy High School