Tanisha Thomas
Shell Gas Station
P O Box 434 ,AZ
9
years of professional experience
Experienced hospitality professional skilled in customer service, cleanliness, and team collaboration. Proven ability to manage front desk operations and improve guest experiences through effective communication and problem-solving.
Detail-oriented individual with a versatile background in hospitality. Recognized for strong integrity and flexibility, contributing to efficient operations and enhanced guest satisfaction.
Work History
Housekeeper
3 Years 1 Month- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Efficiently managed laundry services, including washing, drying, and folding linens.
- Conducted regular inspections of public areas to uphold hotel appearance and sanitation standards.
- Collaborated with team members to streamline cleaning processes and improve turnaround times.
- Responded promptly to guest requests for additional services or items, enhancing overall satisfaction.
- Developed a checklist system to ensure consistency in room preparation and service delivery.
Motel Front Desk Clerk
2 Years 5 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
- Processed reservations using hotel management software, optimizing booking efficiency.
- Coordinated housekeeping schedules to maintain high standards of cleanliness and service.
- Monitored inventory of supplies, ordering as necessary to ensure resource availability.
Assistant Hotel Manager
2 Years 7 Months- Oversaw daily hotel operations, ensuring adherence to service standards and guest satisfaction.
- Developed staff training programs, enhancing team performance and customer service skills.
- Implemented efficient scheduling systems, optimizing workforce productivity across departments.
- Coordinated with vendors to maintain inventory levels and ensure timely supply deliveries.
- Managed budgeting processes, contributing to cost control and financial performance improvements.
- Analyzed guest feedback data, identifying trends to enhance service offerings and address concerns.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
Deli Clerk
6 Months- Prepared and packaged deli products to meet customer demand and ensure freshness.
- Maintained cleanliness and organization of deli area in compliance with health and safety standards.
- Assisted customers with product selection, providing exceptional service and knowledge of offerings.
- Operated slicing equipment efficiently while adhering to safety protocols to minimize waste.
Education
High School Diploma
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Hospitality service expertise
Flexible schedule
Timeline
Deli Clerk
Shell Gas Station
03.2026 - CurrentRead More
Assistant Hotel Manager
Rodeway Inn & Suites
10.2023 - 05.2026Read More
Motel Front Desk Clerk
Rodeway Inn & Suites
01.2021 - 06.2023Read More
Housekeeper
Rodeway Inn & Suites
07.2017 - 08.2020Read More
Rock Point Community High School
High School Diploma
Read More