Tanisha Turner
Vacaville,CA
Summary
Dedicated and highly organized Clerical Operations Supervisor with over 10 years of experience in public service and team leadership. Proven track record in workflow optimization, large-scale program rollouts, and staff development. Expert in managing high-volume clerical units while maintaining strict compliance with county and state regulations. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
21
21
years of professional experience
Work History
Clerical Operations Supervisor
SOLANO COUNTY
Fairfield, USA
11.2013 - Current
- Oversaw the accurate processing of 900+ benefit applications during the initial rollout of the Affordable Care Act (ObamaCare), maintaining a 99% accuracy rate in accordance with county regulations.
- Reduced document processing turnaround time by 25% by reorganizing the clerical intake workflow and eliminating redundant steps.
- Managed high-traffic reception lobby serving 100+ clients daily, decreasing average wait times by 15 minutes through strategic staff scheduling.
- Coordinated, prioritized, and monitored daily workflow for unit of 20+ employees; conducted monthly one-on-ones to establish performance goals and support professional growth.
- Process online payroll timesheets for the clerical unit, including the review and approval of overtime and time-off requests to ensure strict adherence to payroll deadlines.
- Set unit-wide goals and completed comprehensive performance evaluations; monitored staff output to ensure departmental excellence.
- Https://www.google.com/search?q=SOLANO+COUNTY&kgmid=/m/0l34j&sa=X&ved=2ahUKEwjPw8qbrfCSAxUkJDQIHfvvGvwQ3egRegYIAQgMEAI
Office Assistant II
SOLANO COUNTY
Fairfield, USA
10.2013 - 11.2013
- Assisted clients at service window, addressing complex inquiries to ensure prompt, courteous service.
- Processed drop box mail and benefit applications accurately, facilitating case management between departments.
- Managed office supplies, ensuring availability for all staff needs.
- Coordinated scheduling for meetings and events across departments.
- Assisted in maintaining accurate records and filing systems.
Office Assistant II (Extra Help) – Assessor & Recorders Office
SOLANO COUNTY
Fairfield, USA
03.2013 - 10.2013
- Created and digitized parcel records using SCRIPS database to enhance accessibility and ensure records integrity.
- Developed standardized training manual to improve team consistency and streamline onboarding process.
- Managed office supplies to ensure availability for daily operations.
- Organized and maintained filing systems for efficient document retrieval.
Teller II (On-Call)
WESTAMERICA BANK
Suisun City, USA
01.2011 - 02.2012
- Accurately processed financial transactions and balanced cash drawers with zero discrepancies.
- Resolved customer account issues while promoting tailored bank products and services, enhancing customer satisfaction.
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Managed cash drawer and balanced daily transactions.
Bookloan Coordinator
CITY COLLEGE OF SAN FRANCISCO
San Francisco, USA
08.2005 - 07.2008
- Managed annual $60,000 budget, overseeing data tracking and analysis to enhance institutional reporting accuracy.
- Led team of five student workers, delegating tasks to meet deadlines and maintain workflow efficiency.
- Coordinated events and activities for diverse student populations.
- Managed communication between departments to streamline processes.
- Assisted in the development of program materials and resources.
Education
Interdisciplinary Studies - K-8
Western Governor’s University
4001 S 700 E #300, Millcreek, UT 84107Biotechnology Certificate - Biotechnology
Solano Community College
4000 Suisun Valley Rd, Fairfield, CA 94534Associate’s Degree -
City College of San Francisco
50 Frida Kahlo Way, San Francisco, CA 94112Skills
- Team Management
- Performance Evaluations
- Goal Setting
- Conflict Resolution
- Payroll Administration
- Workflow Prioritization
- Records Digitization
- Intake Optimization
- MS Office Suite
- SCRIPS Database
- Typing speed 50 WPM
- High-Level Customer Service
- Excellent Oral/Written Communication
Core Competencies
Team Management (20+ staff), Performance Evaluations, Goal Setting, Conflict Resolution, Workflow Prioritization, Payroll Administration, Records Digitization, Intake Optimization, MS Office Suite (Word, Excel, Outlook, PowerPoint, Access), SCRIPS Database, 50 WPM, Excellent Oral/Written Communication, High-Level Customer Service
Timeline
Clerical Operations Supervisor
SOLANO COUNTY
11.2013 - Current
Office Assistant II
SOLANO COUNTY
10.2013 - 11.2013
Office Assistant II (Extra Help) – Assessor & Recorders Office
SOLANO COUNTY
03.2013 - 10.2013
Teller II (On-Call)
WESTAMERICA BANK
01.2011 - 02.2012
Bookloan Coordinator
CITY COLLEGE OF SAN FRANCISCO
08.2005 - 07.2008
Interdisciplinary Studies - K-8
Western Governor’s University
Biotechnology Certificate - Biotechnology
Solano Community College
Associate’s Degree -
City College of San Francisco