Tanisha Williams

A Patient Education Associate in a pharmacy setting supports patients by providing clear, accurate information about medications, treatment plans, and overall health management. This role focuses on improving medication adherence, patient understanding, and overall health outcomes through education and supportive communication. Processes and verifies insurance information and collects payments to maintain accurate financial records.

Processed patient identification and insurance information in Epic to facilitate accurate claims submissions.
Collected co-payments from patients based on visit specifics while addressing financial concerns.
Guided patients through understanding treatment costs, insurance benefits, and payment resources.
Acquired medical authorizations and ensured their accuracy to prevent delays in care.
Escalated complex issues to patient access lead for expert resolution when necessary.
Educated patients on using online systems or kiosks for improved registration experiences.
Trained staff members on new processes during onboarding and ongoing education sessions.
Complied with HIPAA regulations to maintain confidentiality and integrity of patient records.

Managed licensed childcare facility with care for over 50 children.
Supervised children's safety, ensuring all basic needs were consistently met.
Established rules following Maryland State Department of Education standards for program compliance.
Planned meals based on Family League of Baltimore's nutritional guidelines.
Developed engaging lesson plans that supported essential learning objectives.
Logged daily attendance while overseeing collection of childcare fees accurately.
Streamlined daily schedules to improve operational workflow.
Arranged staff scheduling to cover shifts effectively.

Patient Access Specialist III, receiving 300 plus inbound contacts daily via (phone calls, emails, and faxes) from internal and external customers requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling systems. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions pertaining to scheduling and availability. Interview caller to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying customers and maintaining imagine of JHCP.