Tanishia Townsend
BELLEVILLE
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
PATIENT CARE COORDINATOR
SPECIALTY BY BIRDI - OHIO
North Canton
12.2025 - 05.2026
- Assisted patients, doctors offices and insurances with scheduling delivery for prescription medications.
- Conducted assessments to get updated information on progression or changes with medication.
- Processed claims within EpostRx with prescription insurance and copay assistances.
- Reported inaccuracies with order to quality using Customer Concern Logs.
PATIENT CARE ADVOCATE
CIGNA EVERNORTH SERVICES INC.
Philadelphia
10.2023 - 08.2025
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Facilitated communication between patients and medical professionals promptly.
- Assisted patients in navigating complex health care systems and resources.
- Responded to inquiries by directing calls to appropriate personnel.
- Participated in training sessions to stay updated on healthcare policies and registration software.
SEASONAL LEAD CALL CENTER COORDINATOR
EOI SERVICE COMPANY LLC
Santa Ana
06.2022 - 12.2022
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
CONTRACTUAL CLIENT SERVICES DATA ENTRY CLERK
ROBERT HALF
05.2021 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified identification to process unemployment payments.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Assisted people who experienced economic hardship within the state of Michigan for unemployment compensation.
- Utilized chats to communicate with patients.
CALL CENTER REPRESENTATIVE
SIENA HEIGHTS UNIVERSITY
Adrian
09.2015 - 05.2019
- Managed client inquiries via phone, email, online, and in person
- Addressed and resolved client complaints and complex inquiries in a timely manner
- Managed information regarding vehicles, citations, permits and the checking in and out of company vehicles and keys
- Promptly reported, medical situations on campus, and high-risk situations such as tornado warnings and shootings
- Expedited serious issues to management for prompt resolution when necessary
- Fostered positive client relationships by checking in regularly and following up on active processes and request
- Maintained client records and documented processes
- Identified potential client services concerns and facilitated proactive intervention steps.
Education
Bachelor of Science - Biology
SIENA HEIGHTS UNIVERSITY
Adrian, MI05.2019
High School Diploma -
BELLEVILLE HIGH SCHOOL
Belleville, MI05.2015
Skills
- Computer Proficiency
- POS Systems Expertise
- Critical Thinking
- Account Management
- Conflict Resolution
- Call Center Operations
- Typing Proficiency
- Problem-Solving Ability
- Documentation
- Patient advocacy
- Data entry
- Multitasking and organization
Timeline
PATIENT CARE COORDINATOR
SPECIALTY BY BIRDI - OHIO
12.2025 - 05.2026
PATIENT CARE ADVOCATE
CIGNA EVERNORTH SERVICES INC.
10.2023 - 08.2025
SEASONAL LEAD CALL CENTER COORDINATOR
EOI SERVICE COMPANY LLC
06.2022 - 12.2022
CONTRACTUAL CLIENT SERVICES DATA ENTRY CLERK
ROBERT HALF
05.2021 - 05.2022
CALL CENTER REPRESENTATIVE
SIENA HEIGHTS UNIVERSITY
09.2015 - 05.2019
Bachelor of Science - Biology
SIENA HEIGHTS UNIVERSITY
High School Diploma -
BELLEVILLE HIGH SCHOOL