Latara Moore
Customer Care Coordinator
Atlanta,Georgia
Summary
Seeking a position in your organization where my customer service skills can be fully utilized. An outstanding individual with the ability to adapt and learn new skills leading to
higher positions. A proven leader who brings years of customer service experience, working creatively and effectively to accomplish company. Strong communication skills and
analytical abilities to identify and resolve customer problems. Problem-solving abilities
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
Southeastrans
02.2018 - 05.2022
- Schedules patients' vistis and answer pre-visit quesions, including billing
- Provides assistance with the completion of paperwork when necssary
- Accurately update patients' information including insurance verificatirton
Patient Service Representative
AmerisourceBergen
11.2016 - 01.2018
- Resolved questions, concerns, and patient conflicts while delivering the highest level of customer service
- Handled a high volume of incoming calls, e-mails and chats and placed outbound calls
- Coordinating with other clinics and outpatient departments to facilitate patient care
- Utilziled MS Teams and Officae to communicate with management and my team
Medical Billing/ Front Office
Center for Neuropsychiatry
08.2015 - 11.2016
- Obtained revenue by recording and updating financial information, recording and collecting patient charges
- Welcomed patients and visitors in person or on the telephone, and answered questions for referrals
- Facilitated correct knowledge entry of patients and their demographics, charge entry, and all posting receipts
- Ensured proper balancing of all outstanding account balances together with collections and denials
Education
Bachelor - Healthcare Management
Clayton State University
08.2012 - 12.2016
Skills
Computer proficiencyundefined
Timeline
Patient Care Coordinator
Southeastrans
02.2018 - 05.2022
Patient Service Representative
AmerisourceBergen
11.2016 - 01.2018
Medical Billing/ Front Office
Center for Neuropsychiatry
08.2015 - 11.2016
Bachelor - Healthcare Management
Clayton State University
08.2012 - 12.2016
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