Taniya Williams
Brooklyn,NY
Summary
Dedicated Customer Service professional with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Store Clerk
Italian American Civil Rights League/Staples
2023.07 - 2023.08
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Office Aide
Italian American Civil Rights League/P.S. 346
2022.07 - 2022.08
- Managed incoming calls and emails, ensuring timely responses and enhancing school satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support, addressing routine, and special requirements.
- Collaborated with various departments to complete assigned tasks.
College and Career Participant
Italian American Civil Rights League/ PBL
2021.07 - 2021.08
- Researched information on various colleges regarding tuition, population, majors, and college life
- Researched information on various careers such as required education, qualifications for job, responsibilities, and salaries earned
- Assisted in the creation of brochures to aid other participants and being knowledgeable when selecting various colleges and careers
- Assisted in making a PowerPoint presentation to share with over 500 participants on a zoom platform.
Education
Associate of Science - Business Administration
Kingsborough Community College
Brooklyn, NY06.2025
High School Diploma -
East New York Family Academy
Brooklyn, NY06.2023
Skills
- Team collaboration
- Attention to detail
- Organizational skills
- Leadership
- Customer Assistance
- Inventory stocking
- Time management
- Microsoft Office
Activities
I am a well-rounded athletic scholar that loves to play basketball. In my leisure, I am an avid gamer and chess player.
Timeline
Store Clerk
Italian American Civil Rights League/Staples
2023.07 - 2023.08
Office Aide
Italian American Civil Rights League/P.S. 346
2022.07 - 2022.08
College and Career Participant
Italian American Civil Rights League/ PBL
2021.07 - 2021.08
Associate of Science - Business Administration
Kingsborough Community College
High School Diploma -
East New York Family Academy
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