Taniyah Gordon
McDonough,GA
Summary
Personable and dedicated Administrative Support professional with over ten years of experience in customer service roles with knowledge of OS Gateway and Avaya Customer Service systems. Articulate, compassionate, and results-oriented professional seeking to utilize Medical Assisting education and administrative background in an administrative support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Urology of Greater Atlanta
Stockbridge, GA
04.2023 - 08.2024
- Verifies patient demographics and insurance
- Communicates with patients and physician staff
- Assists patients in making, altering & canceling medical appointments
- Schedules patient medical appointments and diagnostic procedures
- Communicates with triage nurse about results, medications and ER visits.
Hilton Reservations Agent
Hilton
McDonough, GA
01.2023 - 01.2024
- Utilized sales and customer service skills to assist guests book reservations at Hilton properties around the world
- Responded to all customers in a professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Responded to sales inquiries to develop future sales leads.
Driver
Blank Brothers Logistics
Atlanta, GA
06.2021 - 12.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Loaded and unloaded packages within tight time constraints
- Recognized for providing exceptional customer service.
Medical Receptionist
Healthpoint Pediatrics
Tyrone, GA
10.2020 - 06.2021
- Welcoming patients and their families in person and over the phone
- Scheduling appointments for patients and following up with them
- Maintaining confidentiality
- Filing medical records and maintaining medicinal supplies.
Medical Administrative Assistant
Mcdonough Adult & Pediatrics
Mcdonough, GA
02.2020 - 07.2020
- Schedules patient medical appointments and diagnostic procedures
- Verifies patient demographics and insurance
- Updates patient accounts in multiple client systems
- Communicates with patients and physician staff
- Takes vital signs on patients before being seen by the doctor.
Education
Diploma - Medical Assisting
United Education Institute
Morrow, GA01.2019
High School Diploma -
Eagles Landing High School
McDonough, GASkills
- Customer relations
- Conflict mediation
- Call Center Operations
- Inbound and Outbound Calling
- Microsoft Office Suite
- Computer
- Medical Scheduler
- EMR Systems
- Administrative Experience
- Medical Receptionist
- Patient Referrals
- Strong typing Skills
- Excellent written and verbal communication skills
- Problem Resolution
- Communication
- OS Gateway and Avaya Customer Service systems
- Order Fulfillment
- Administrative
- Organizational
- Billing
- Vital Signs
- Medical Terminology
- Communicate Effectively
- Proactive and Reliable multitasker
- Phone Etiquette
- Empathy and Patient Care
- Microsoft Word
- Excel
- Zoom
Certification
- Certified in Basic Life Support (BLS)
- Phlebotomy
- HIPAA/OSHA
- Medication Administration
Timeline
Medical Scheduler
Urology of Greater Atlanta
04.2023 - 08.2024
Hilton Reservations Agent
Hilton
01.2023 - 01.2024
Driver
Blank Brothers Logistics
06.2021 - 12.2022
Medical Receptionist
Healthpoint Pediatrics
10.2020 - 06.2021
Medical Administrative Assistant
Mcdonough Adult & Pediatrics
02.2020 - 07.2020
- Certified in Basic Life Support (BLS)
- Phlebotomy
- HIPAA/OSHA
- Medication Administration
Diploma - Medical Assisting
United Education Institute
High School Diploma -
Eagles Landing High School
Similar Profiles
Tamerria WoodsTamerria Woods
Post-Anesthesia Care Unit Registered Nurse at Urology Of Greater AtlantaPost-Anesthesia Care Unit Registered Nurse at Urology Of Greater Atlanta
Waketha AllenWaketha Allen
Medical Coder at Urology of Greater AtlantaMedical Coder at Urology of Greater Atlanta
Constance BaldwinConstance Baldwin
Certified Medical Assistant at Atlanta Gastroenterology Associates LLC.Certified Medical Assistant at Atlanta Gastroenterology Associates LLC.