Tanja Stojanovic
Boynton Beach
Summary
Strategic and accomplished manager with over 10 years of experience supporting multi-functional and multi-million-dollar organizations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Looking to leverage my proven communication, leadership, and organizational skills in an environment designed to challenge and foster my professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Assistant to a Realtor
Maria Mendelsohn, LLC
09.2024 - Current
- Providing high-level support to a top-producing real estate agent specializing in multimillion-dollar transactions, managing contract coordination, client communications, scheduling, and listing preparation in a fast-paced, luxury market.
Property Manager
Bozzuto Group
09.2023 - 09.2024
- Procuring and maintaining relationships with key stakeholders to negotiate profitable contracts, secure long-term tenant agreements, and raise brand awareness for a 324-unit property
- Coordinating hiring, training, and professional development of property management and administrative staff
- Developing reports, maintaining budgets, allocating resources, and ensuring operational compliance with industry and corporate standards
- Guiding property improvement projects, partnering with contractors, vendors, building owners, and stakeholders to maximize property marketability and revenue
Assistant Property Manager
Bozzuto Group
06.2020 - 09.2024
- Oversaw all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits
- Provided superior customer service and communication to leadership, residents, and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
- Developed, mentored, and managed a high-performing team, including leasing, customer service, maintenance and personnel, in order to maximize satisfaction and minimize employee turnover
Sales & Marketing Associate
Bozzuto Group
10.2019 - 06.2020
- Coordinated all property management, maintenance, development, and construction activities associated with the daily operation of 444 units to increase revenue and performance
- Led all aspects of sales and marketing including contract preparation, annual budget review, new vendor negotiations, and reporting across multiple platforms
- Facilitated communications among various residential and commercial partners
- Ensured the prompt resolution of resident issues to preserve brand loyalty while complying with company policies
Sales & Marketing Associate
Bozzuto Group
04.2019 - 10.2019
- Strengthened the Bozzuto brand image through the use of web, social media, print marketing, event marketing, and public relations in alignment with their strategic vision
- Managed all marketing campaigns and coordinated e-newsletters
- Developed surveys to assess satisfaction with community services, amenities, and identify areas of opportunity
Executive Assistant
Private Employer
11.2016 - 04.2019
- Managed and led all administrative tasks, household staff, family and client travel arrangements, reservations, and calendaring in a confidential and discreet manner
- Improved process efficiency, handled financial reports, negotiated vendor contracts, trained staff, and coordinated child and pet care
- Served as a liaison between clients, staff, and vendors
- Maintained detailed documentation of all household activities
Server
Cantina Marina
06.2011 - 10.2016
- Delivered exceptional and knowledgeable service in a fast-paced and high-volume environment
- Skillfully anticipated and addressed guests' dining needs
- Collaborated with kitchen staff, serving staff, and leadership to ensure that dining details were properly handled and guest concerns were addressed
- Recommended solutions for improving standard operating procedures and employee performance to increase service quality and enhance job safety
- Demonstrated awareness of legal and liability issues by confirming legal drinking age and discontinuing service to intoxicated guests
- Inspected area, equipment, and supplies to ensure efficient service and conformance to Cantina Marina's standards
- Skillfully anticipated and addressed guests' service needs
- Cross-trained colleagues and coordinated scheduling to ensure seamless service
English Teacher
Swanbell English Center
09.2009 - 06.2011
- Developed English courses and curriculum for classes up to 25 kindergarten and high school aged students, and tailored lesson plans to meet individual student needs
- Utilized rubrics and performance criteria to assess student literacy and improve standardized test scores by incorporating group learning and tutoring services
- Coordinated with high school students to identify additional academic and career development resources, including job fairs and career counseling
- Built relationships with students and delivered instruction with cultural awareness to create a safe and inclusive learning environment
- Used technology to develop interactive teaching activities and increase student engagement
Education
Master of Arts - English and Literature
University of Serbia
Belgrade, SerbiaBachelor of Arts - English and Literature
University of Serbia
Belgrade, SerbiaSkills
- Customer Service & Retention
- Sales & New Business Development
- Client Outreach & Consumer Marketing
- Budget Management & Analysis
- Financial Reporting
- Staff Training & Development
- Organizational Process Improvement
- Contract Review & Negotiation
- Logistics and Vendor Management
- Emergency Planning & Response
- Transformational Leadership
- Microsoft Office Suite & TEAMS
- Adobe, Yardi, Zoom
- Fluency in English and Serbian
- Intermediate oral Spanish
- Proofreading
- Calendar management
Certification
- Real Estate License Florida, 2024
- Insurance Sales License Florida, 2017
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Licensed Assistant to a Realtor
Maria Mendelsohn, LLC
09.2024 - Current
Property Manager
Bozzuto Group
09.2023 - 09.2024
Assistant Property Manager
Bozzuto Group
06.2020 - 09.2024
Sales & Marketing Associate
Bozzuto Group
10.2019 - 06.2020
Sales & Marketing Associate
Bozzuto Group
04.2019 - 10.2019
Executive Assistant
Private Employer
11.2016 - 04.2019
Server
Cantina Marina
06.2011 - 10.2016
English Teacher
Swanbell English Center
09.2009 - 06.2011
Bachelor of Arts - English and Literature
University of Serbia
Master of Arts - English and Literature
University of Serbia
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