Tanjaneka Thomas
Senior collections specialist & customer service representative
Marietta,GA
Summary
Experienced Collections Specialist bringing 14 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Results-driven Underwriter with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest.
Overview
15
15
years of professional experience
Work History
Branch Underwriter/Senior Collections Specialist
Atlanta AutoStar
Roswell, GA
12.2015 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis. Successfully worked portfolio with 500+ accounts daily resulting in 86-95 % collected balances weekly
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Review customer applications for approval of auto loans. Ensure affordability and correct match to finance individual & joint customer applications
- Experienced with navigating insurance claims on total loss and repairable vehicles
Branch Underwriter/Account Manager
JD Byrider/CNAC
Atlanta , GA
04.2011 - 10.2015
- Established customer affordability for line of credit for automobile
- Investigates customer complaints and make appropriate adjustments to accommodate resolution
- Aide in reduction of car loan delinquency/risk evaluation
- Performed one on one interviews with customers to establish need for lines of credit
- Monitors overall location and individual portfolio productivity, calls customers to follow-up on pending contracts to increase capture and conversion ratios
- Collections for accounts 1-120 days past due to reduce company charge off
- Discuss and suggest financial options with customer to resolve debt
- Highly skilled skip tracer
Senior Collector/Team Facilitator
Compucredit
Atlanta, GA
11.2007 - 04.2011
- Aide in control of credit card & payday lending delinquencies
- Utilized dialer system in call center environment to contact delinquent accounts
- Creating daily reports and spreadsheets to track internal performances
- Mediated customer satisfaction meetings to meet company standards
- Managed escalation calls for immediate resolution
- Assist with training new collections for team driven goals
- Provided beneficial assistance to customers from 30-180 days past due through in-house programs
Education
High School Diploma -
Fredrick Douglas HighSchool
Atlanta, GA 05.1993
Skills
- Error Revision
- Expense Tracking
- Verbal and Written Communication
- Signature Verification
- Discrepancy Resolution
- Relationship Building
- Financial Documentation
- Conflict Resolution
- Decision Making
- Credit Term Computing
- Microsoft Office
- Collections understanding
Timeline
Branch Underwriter/Senior Collections Specialist
Atlanta AutoStar
12.2015 - Current
Branch Underwriter/Account Manager
JD Byrider/CNAC
04.2011 - 10.2015
Senior Collector/Team Facilitator
Compucredit
11.2007 - 04.2011
High School Diploma -
Fredrick Douglas HighSchool
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