Tanmay Soni Khilnani
Seattle
Summary
- Driven healthcare professional dedicated to strategic leadership and operational excellence in healthcare organizations. Passionate about enhancing program efficiency, fostering inclusive team dynamics, and improving patient access—particularly for families navigating cancer care—with a deep sense of empathy. Skilled in optimizing operations, streamlining workflows, and strengthening stakeholder relationships to maximize impact. Adept at communication, program management, and process improvement to drive meaningful change in healthcare delivery.
Overview
4
4
years of professional experience
Work History
Administrative, Program Assistant
UW Medicine
Seattle
03.2024 - Current
- Coordinate and manage Dr. Rashmi Sharma's ImPaCT program (Improving Palliative Care Together) and its website, utilizing Asana, REDCap, and SharePoint.
- Conduct literature reviews, patient interactions, research tasks, and manage outreach.
- Assist in cancer and dementia projects, transcripts, disseminating findings, and developing protocols.
- Interview and analyze hundreds of patients requiring end-of-life care, to improve healthcare outcomes for linguistically challenged populations in the US and enhance the inclusivity and effectiveness of palliative care.
Operations Intern
Proliance Surgeons
Seattle
05.2024 - 09.2024
- Managed a project to enhance calling efficacy across all surgical and ambulatory care centers.
- Focused on year-to-date analysis of calling time, average speed to answer, and average call duration.
- Utilized Qlik, Dialpad, and Excel to improve communication and streamline processes, resulting in a 40% reduction in wait times, and more efficient patient interactions.
- Collaborated with the COO and Director of Finance on all physician contracts, including RVUs, salaries, and compensation plans, to improve turnover rates; conducted and presented a SWOT analysis of the Southwest Seattle Ambulatory Surgery Center.
- DEI Ambassador: Actively attended weekly meetings to discuss issues faced by underrepresented communities. I also curated informative kits, presented them to executives, and celebrated cultural events to promote inclusivity.
Project Manager
Ray County Hospital and Healthcare
Richmond
01.2024 - 03.2024
- Collaborated with a multidisciplinary team to facilitate the seamless implementation and transition into the 'EPIC' system for Ray County Healthcare, led by CEO Jeff Bloemaker.
- Developed and delivered comprehensive change management strategies, including gap analysis, risk assessment, status reporting, decision logging, and change management plans.
Senior Process Executive
Cognizant
Mumbai
06.2023 - 09.2023
- Proficiently utilized 'EPIC' for comprehensive medical data scribing for Internal and Family Medicine physicians, accurately documenting patient physical exams, treatment plans, lab results, and other pertinent details directly into patient charts while adhering to HIPAA guidelines.
Clinical Documentation Specialist
Inventurus Knowledge Solutions (IKS)
Mumbai
11.2022 - 05.2023
- Transferred and recorded electronic health records for three major primary care providers, generating over 120 minutes of daily production, with 95% accuracy.
- Audited patient information to ensure completeness, and improve care quality.
Internal Sales Specialist and Consulting Dentist
Ampa Orthodontics, Toothsi Aligners
Mumbai
09.2022 - 11.2022
- Generated new sales of clear retainers, aligners, and leads to achieve and exceed monthly sales goals; increased sales by 15% in a month. Fostered lasting relationships with customers through effective communication and better negotiation.
Clinic Administrator, Doctor's Assistant and Marketing Head
Smile Makeover Clinic by Dr. Rajeev Singh
Mumbai
05.2021 - 10.2022
- Oversaw the operations of the dental clinic and OPD, assisting in various dental implant and prosthodontic surgeries alongside Dr. Rajeev Singh, while also performing minor procedures and treatments,
- Spearheaded social media initiatives. Organized and co-mentored a certificate-based course on crown cutting and fixed partial dentures (FPD) in collaboration with the Indian Dental Association, Oral-B, Addler Germany, and 3M.
Administrative and Dental Surgery Intern
Dr. D. Y. Patil Dental Hospital & Research Centre
Navi Mumbai
03.2021 - 05.2022
- Rotated across hospital departments, diagnosing ulcers, mouth cancers, and infections, administering local anesthesia, and performing clinical and surgical procedures for over 100 patients daily.
- Volunteered in oral health camps, including a large-scale awareness event at Thane Central Jail during the COVID-19 pandemic, screening and diagnosing over 800 inmates in a single day.
Education
Master of Health Administration - Health Administration
University of Washington
Seattle, WA06.2025
Bachelor of Dental Surgery -
D.R. D.Y. Patil University
Mumbai, India02.2021
Distinction Certificate in Written and Spoken English -
Trinity College of London
02.2004
Skills
- Project management
- Healthcare operations
- Patient interaction
- Customer service
- Team collaboration
- Data analysis
- Administrative skills
- Patient care coordination
- Quality improvement
- Interpersonal communication
Leadership Achievements Volunteer Experience
- Secretary, Master of Health Administration Student Association, Seattle, WA, 01/24, Present, Executive board member, lead in convening meetings, maintaining records, facilitating communication, grievance resolution.
- Mentor, Graduate Student Assistant Program, School of Public Health, Seattle, WA, 11/23, Present, Mentor for undergraduate students aspiring to pursue Master's programs in Public Health and Healthcare Administration.
- Member, CAT (Curriculum Advocacy Team), Seattle, WA, 11/23, Present, Advocating for an inclusive MHA curriculum by collaborating with the Education Committee and implementing changes for improved student-faculty collaboration for 'Leadership Seminar' course.
- Volunteer, SEATTLE KING COUNTY CLINIC, Seattle, WA, 02/24, 04/25, Assisted with clinic supplies management, patient records processing, documented patient feedback and experiences.
- Volunteer and Member, Rotaract Club of Caduceus, Youth Wing of Bombay Central, Mumbai, India, 03/21, 02/22, Volunteered in dental check-up camps for underprivileged communities, organized health awareness campaigns for women, menstrual hygiene, and transgender health, and conducted a large-scale tobacco cessation drive with over 1000 volunteers.
- Co-author, DR. D.Y. PATIL UNIVERSITY, SCHOOL OF DENTISTRY, Navi Mumbai, India, 07/15, 05/22, Co-authored and published a nationalized book on Oral Myxomatous lesions and Oral Pathology and Microbiology in 2023, following extensive research under the guidance of Dr. Treville Pereira. Served as Chief Coordinator and Contingency Head for inter-college representation, organizing events, and managing TEDx DYP. Additionally, contributed to various committees including NAAC inspection, Integriteeth scientific research, and DY Patil Climate Action Lab for environment sustainability.
- Participant, INTERNATIONAL EXCHANGE PROGRAM, BEIJING OLYMPICS, Beijing, China, 08/08, Represented India as a Champion Kid for Exchange Program and Competition by McDonald's at the Beijing Olympics, 2008. Interviewed Athletes, Gold Medalists and was the official selection from over 30,000 children. Featured in the New York Times and in leading magazines and newspapers in India.
Timeline
Operations Intern
Proliance Surgeons
05.2024 - 09.2024
Administrative, Program Assistant
UW Medicine
03.2024 - Current
Project Manager
Ray County Hospital and Healthcare
01.2024 - 03.2024
Senior Process Executive
Cognizant
06.2023 - 09.2023
Clinical Documentation Specialist
Inventurus Knowledge Solutions (IKS)
11.2022 - 05.2023
Internal Sales Specialist and Consulting Dentist
Ampa Orthodontics, Toothsi Aligners
09.2022 - 11.2022
Clinic Administrator, Doctor's Assistant and Marketing Head
Smile Makeover Clinic by Dr. Rajeev Singh
05.2021 - 10.2022
Administrative and Dental Surgery Intern
Dr. D. Y. Patil Dental Hospital & Research Centre
03.2021 - 05.2022
Master of Health Administration - Health Administration
University of Washington
Bachelor of Dental Surgery -
D.R. D.Y. Patil University
Distinction Certificate in Written and Spoken English -
Trinity College of London
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