Tanna Crawford
Portland
Summary
Results-driven Healthcare and Aesthetic Operations Leader with over 10 years of experience in team management, clinical workflow optimization, and revenue enhancement. Expertise in staff development, financial oversight, marketing strategies, and patient experience improvement. Committed to enhancing operational efficiency, boosting profitability, and fostering high-performing teams within regulatory frameworks.
Overview
13
13
years of professional experience
Work History
Executive Operations Coordinator
Key Laser Institute for Cosmetic Medicine
Portland
06.2022 - Current
- Partner with executive leadership to support operational strategy and revenue growth initiatives
- Coordinated targeted marketing and advertising campaigns to enhance revenue growth
- Review financial statements and performance metrics to support goal achievement
- Assist in departmental budget planning, expense monitoring, and cost-control initiatives
- Managed patient billing processes, ensured accurate payment reconciliation, and tracked financial performance
- Strengthen relationships with insurance providers and external healthcare partners
- Lead special projects focused on workflow improvement and operational efficiency
- Coordinated scheduling for injectables, laser treatments, consultations, and aesthetic procedures, optimizing provider productivity
- Oversee EMR documentation, ensuring HIPAA compliance and data accuracy
Patient Services Manager
Aesthetic Medicine
Lake Oswego
06.2019 - 06.2022
- Directed front-office and patient coordination operations, enhancing patient experience in a cosmetic medical practice
- Managed patient scheduling and referrals, ensuring seamless continuity of care
- Strengthened patient retention through proactive communication and effective follow-up systems
- Implemented operational policies and procedures to improve workflow efficiency
- Supervised, trained, and scheduled administrative support staff
- Oversaw confidential patient documentation, including consent forms and treatment plans
- Processed payments and resolved billing inquiries
- Led onboarding and compliance training for new hires
Administrative Assistant
Gresham Roofing & Construction
Gresham
10.2018 - 04.2019
- Prepared invoices, bid proposals, lien waivers, and compliance documentation to support project execution and regulatory adherence
- Managed accounts receivable and payable processes, ensuring timely and accurate financial transactions
- Coordinated licensing renewals and regulatory requirements
- Provided customer service and administrative support across multiple communication channels, enhancing client satisfaction and operational efficiency
- Maintained financial records using Microsoft Office Suite
Operations Manager
Dosha Salon Spa
Portland
10.2015 - 04.2019
- Managed daily operations of a high-volume salon and spa environment
- Developed and managed operational budgets, tracked revenue, and monitored profitability
- Implemented scheduling systems that improved service capacity and streamlined staff allocation
- Hired, trained, scheduled, and supervised service and administrative staff to enhance service delivery and operational efficiency
- Led team development initiatives and ongoing skills training programs
- Fostered performance-driven culture prioritizing client satisfaction and operational excellence through targeted team initiatives
- Maintained inventory control and analyzed sales performance metrics
Salon Manager
Roberts of Portland
Portland
12.2012 - 04.2015
- Led team to enhance service and retail sales through targeted customer engagement
- Coordinated scheduling, promotions, and client communications to optimize operations
- Addressed client concerns to ensure high retention rates and satisfaction
- Conducted employee performance evaluations and supported professional development
- Reconciled daily and monthly financial reports
Education
Associate in Arts (A.A.) - Business Administration
The Evergreen State College
Olympia, WASkills
- Healthcare operations
- Cosmetic practice management
- EMR Systems & HIPAA Compliance
- Quality Assurance
- Workflow Optimization
- Financial oversight
- Budget management
- Patient Experience & Retention Strategy
- Marketing coordination
- Team Leadership & Staff Development
Timeline
Executive Operations Coordinator
Key Laser Institute for Cosmetic Medicine
06.2022 - Current
Patient Services Manager
Aesthetic Medicine
06.2019 - 06.2022
Administrative Assistant
Gresham Roofing & Construction
10.2018 - 04.2019
Operations Manager
Dosha Salon Spa
10.2015 - 04.2019
Salon Manager
Roberts of Portland
12.2012 - 04.2015
Associate in Arts (A.A.) - Business Administration
The Evergreen State College