Summary
Overview
Work History
Education
Skills
Timeline
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T'Anna James

Decatur,GA

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Sales Representative

Comcast
04.2021 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Assistant Manager

Sprint
08.2019 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Manager

Cricket Wireless
01.2016 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Education

No Degree - Accounting

Wilmington University
New Castle, DE

Skills

  • Lead Generation
  • Sales Expertise
  • Product and Service Knowledge
  • Customer Engagement
  • Operations Management

Timeline

Sales Representative

Comcast
04.2021 - Current

Assistant Manager

Sprint
08.2019 - 04.2021

Manager

Cricket Wireless
01.2016 - 08.2019

No Degree - Accounting

Wilmington University

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T'Anna James