Tanna Michalik
Round Lake Beach,IL
Summary
Knowledgeable and dedicated Certified Medical Assistant with exceptional background of over 13+ years of experience.
Experienced with clinical procedures, patient management, and administrative tasks in medical setting. Utilizes strong organizational skills to maintain efficient office operations and ensure high patient satisfaction. Knowledge of team collaboration and effective communication to enhance overall healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Northwestern Medical Group
01.2022 - Current
- Leads the work of Medical Assistants within the practice.
- Provides training and orienting to all medical assistants, and maintains training and orientation materials and records.
- Monitors and evaluates policies and procedures to suggest operational changes
- Improve patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Reduce wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Support physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Aid physicians in procedures or treatments, providing essential support that contributed towards successful outcomes for patients.
- Assist in creating and revising systems and procedures by analyzing operating practices, record-keeping systems, forms control, supplies inventory and office resources.
- Participate actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goals and objectives.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Participate in the development and implementation of policies and procedures pertaining to the operation of the department under the direction of department leadership.
- Demonstrate adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
Lead Medical Assistant
Northern Illinois Foot & Ankle Specalists
07.2019 - 12.2021
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Medical Assistant
Dr. Mackie Snebold
05.2014 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assisting
First Institute
Crystal Lake09-2012
Skills
- Clinical leadership
- Collaboration and teamwork
- Staff training and development
- Critical thinking
- Lab specimen collection
- Medical terminology proficiency
- Team supervision
- Immunization administration
Accomplishments
Awarded Northwestern Clinical Care Partner Award in 2025.
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Timeline
Lead Certified Medical Assistant
Northwestern Medical Group
01.2022 - Current
Lead Medical Assistant
Northern Illinois Foot & Ankle Specalists
07.2019 - 12.2021
Medical Assistant
Dr. Mackie Snebold
05.2014 - 07.2019
Medical Assisting
First Institute
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