Tanna Quotskuyva
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Systematic front office manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings several years of experience handling overall operations at front office.
Overview
23
23
years of professional experience
Work History
Front Office Manager
Kenneth, Eisen and Associates,Ltd.
Phoenix
02.2003 - 04.2026
- Supervised front desk staff, providing training and support for excellent customer service.
- Coordinated scheduling for meetings, conferences, and client appointments effectively.
- Maintained office supplies inventory, ensuring availability for daily operations.
- Assisted in resolving guest complaints promptly to maintain satisfaction levels.
- Oversaw billing processes, verifying accuracy of charges and payment
- Managed front office operations and ensured efficient daily workflow.
- Supervised administrative staff and coordinated training programs for new hires.
- Collaborated with departments to address client inquiries and resolve issues promptly.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Education
Some College (No Degree) - Business Administration
Glendale Community College
Glendale, Az Skills
- Front desk management
- Billing oversight
- Customer service
- Scheduling coordination
Jobs
I have worked at various companies before 2003 will give details on request
Timeline
Front Office Manager
Kenneth, Eisen and Associates,Ltd.
02.2003 - 04.2026
Some College (No Degree) - Business Administration
Glendale Community College