Tanna Shaffer
Duquesne,PA
Summary
Detail-oriented Parts Specialist with strong sales and customer service skills and extensive knowledge of inventory management. Effectively resolves customer issues while promoting products to enhance sales. Demonstrates leadership in team settings and a commitment to continuous improvement through inquiry and collaboration.
Overview
2
2
years of professional experience
Work History
Parts Specialist
O Reilly Automotive Inc
West Mifflin
08.2026 - Current
- Assisted customers at O Reilly Automotive with accurate automotive parts selection.
- Collaborated with store team to effectively resolve customer parts issues, enhancing overall customer satisfaction.
- Used catalog systems to identify replacement parts and compatible accessories.
- Identified and addressed potential problems with defective or damaged parts, preventing customer dissatisfaction.
- Handled returns, warranties, and exchanges following O Reilly Automotive policies.
- Received customer orders and placed them into the system for processing.
- Supported sales floor with merchandising and display maintenance.
Team Member
Taco Bell Restaurant
West Mifflin, Pennsylvania
09.2024 - 10.2026
- Served guests with friendly service at Taco Bell Restaurant front counter and drive-thru.
- Operated POS system to process orders, payments, and customer requests accurately.
- Handled customer concerns calmly and resolved service issues with professionalism.
- Supported team members during rush periods and shared tasks across stations.
- Prepared tacos, burritos, and sides following Taco Bell Restaurant food safety standards.
- Assembled menu items quickly while following recipe and portion guidelines.
- Maintained clean dining area, kitchen stations, and restrooms during busy shifts.
- Maintained a clean and organized work area throughout shift.
- Restocked ingredients, napkins, condiments, and supplies for Taco Bell Restaurant service.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
Busser/Restaurant Hostess
Chilli's Grill & Bar
West Mifflin, PA
11.2025 - 06.2026
- Cleared tables quickly to keep Chili's Grill & Bar dining room ready.
- Reset tables with clean silverware, glasses, napkins, and condiments.
- Pre-bussed dirty dishes and trash from guest tables.
- Refilled water, ice, and service stations for restaurant staff.
- Supported servers by delivering food, drinks, and table supplies.
- Maintained clean floors, chairs, and dining areas throughout shifts.
- Assisted hosts with seating guests and organizing waiting areas.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided assistance to other bussers or waitstaff when needed.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
Ride Operator
Kennywood
West Mifflin
08.2025 - 09.2025
- Operated amusement rides following Kennywood safety procedures and manufacturer guidelines.
- Inspected restraints, seats, and controls before opening each attraction.
- Secured belts, lap bars, and safety gates during ride loading.
- Guided guests through boarding, unloading, and height requirement checks.
- Monitored ride cycles and responded to alarms using park communication radios.
- Assisted guests with ride instructions, queue flow, and exit directions.
- Reported mechanical concerns and unsafe conditions to supervision immediately.
- Maintained clean ride areas and followed daily opening and closing routines.
Cashier
Miller Ace Hardware
West Mifflin
08.2024 - 06.2025
- Greeted Miller Ace Hardware shoppers and processed register transactions accurately.
- Handled cash, credit, and store loyalty payments at checkout.
- Resolved price checks using store codes, signage, and product labels.
- Managed returns, exchanges, and receipt verification with customer service focus.
- Bagged merchandise and organized purchases for hardware, lawn, and home goods.
- Guided customers to departments, aisles, and service counters throughout store.
- Supported front-end operations with restocking, cleaning, and checkout area upkeep.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Pa Cyber
Pittsburgh, PA09-2026
Skills
- Customer service
- Parts cataloging
- Inventory management
- Retail sales
- Cash handling
- Product ordering
- Visual merchandising
- Problem solving
- Team collaboration
- Packaging and labeling
- Shipping and receiving
- Warranty administration
- Parts identification
- Environmental awareness
- Forecasting and planning
- Goal setting
- Staff training
- Email communication
- Training and coaching
- Verbal and written communication
- Cross-selling techniques
- Up-selling strategies
- Coordinating paperwork
- Performance tracking
- Supply orders
- Cleaning
- Adaptability and flexibility
- Multitasking
- Schedule flexibility
- Fast learning
- Menu knowledge
- Workstation setup and breakdown
- Safe food handling
- Food handling and sanitization
- Time management
- Cross-training
- Multitasking
- Team player
- Sales and promotions
- Problem-solving
- Payment transactions
- Problem-solving
- Continuous improvement
- Loyalty program promotion
- Active listening
- Interpersonal skills
Timeline
Parts Specialist
O Reilly Automotive Inc
08.2026 - Current
Busser/Restaurant Hostess
Chilli's Grill & Bar
11.2025 - 06.2026
Ride Operator
Kennywood
08.2025 - 09.2025
Team Member
Taco Bell Restaurant
09.2024 - 10.2026
Cashier
Miller Ace Hardware
08.2024 - 06.2025
Pa Cyber