Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tannaphat Maristela

Portland

Summary

Dynamic professional with extensive expertise in customer service and CRM consulting, particularly at Langbaan Thai Restaurant. Demonstrated capacity to elevate customer satisfaction through adept complaint resolution and collaborative teamwork. Proficient in order processing and point of sale systems, consistently providing outstanding service and cultivating robust client relationships.

Overview

13
13
years of professional experience

Work History

Front of House Employee

Langbaan Thai Restaurant
Portland
01.2020 - 02.2022
  • Greeted customers and provided friendly customer service.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Took phone call order from guests following outlined procedures.
  • Checked food quality regularly before serving it to customers.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.

CRM Consultant

CPPC
Bangkok
02.2009 - 08.2018
  • Conducted training sessions on how to utilize the features available within a Customer Relationship Management platform.
  • Developed and implemented CRM strategies to improve customer experience.
  • Facilitated meetings between stakeholders to discuss business requirements for implementing new CRM technologies.
  • Coordinated with internal teams to ensure smooth transition from legacy systems to new CRM solutions.
  • Managed client relationships to ensure satisfaction with services provided.

Education

ESOL

Portland Community College
Portland, OR
09-2022

Master of Science - Technology Management

Thammasat University
Bangkok, Thailand
09-2012

Bachelor of Science - Information And Communication Technology

Rangsit University
Bangkok, Thailand
09-2000

Skills

  • Customer service and support
  • Order processing and management
  • Food quality assurance
  • Complaint resolution strategies
  • Team coordination and collaboration
  • Point of sale systems expertise

Timeline

Front of House Employee

Langbaan Thai Restaurant
01.2020 - 02.2022

CRM Consultant

CPPC
02.2009 - 08.2018

ESOL

Portland Community College

Master of Science - Technology Management

Thammasat University

Bachelor of Science - Information And Communication Technology

Rangsit University

Similar Profiles

CREATE PROFILE