Tanner Boberg

• Built and cultivated long-term quality relationships with High-Profile Leaders by addressing needs and providing superior customer service.
• Liaised with Leaders, management and sales team to better understand needs and recommend appropriate solutions.
• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.

Online Chat, Phone, and Escalation

• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Designed displays to make the store experience interactive, engaging and reassuring.