Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanner Gottman

Boone,IA

Summary

Accomplished Service Manager and Technician with a proven track record at Crane Sales And Service, adept in technical troubleshooting and team leadership. Expert in transforming customer challenges into satisfaction and safety, ensuring project completion with high-quality standards. Skilled in multitasking, problem-solving, and motivating staff to achieve exceptional service outcomes.

Overview

12
12
years of professional experience

Work History

Service Manager

Crane Sales And Service
09.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Field Service Technician

Crane Sales And Service
03.2018 - 09.2022
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Field Service Technician

RTL Equipment
07.2015 - 03.2018
  • Followed safety procedures to avoid injuries in field.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Shop Technician

RTL Equipment
09.2012 - 07.2015
  • Kept shop clean, organized and stocked with supplies.
  • Contributed to a safer work environment by consistently following safety protocols and procedures.
  • Repaired parts, components and assemblies to correct malfunctions.
  • Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.

Education

Associate of Applied Science - Diesel Technology

Des Moines Area Community College
Ankeny, IA
05.2015

High School Diploma -

Dallas Center-Grimes High School
Grimes, IA
05.2013

Skills

    Positive Attitude

    Team Leadership

    Multitasking and Organization

    Problem-Solving

    Service Scheduling

    Staff Motivation

    Estimating and Quoting

    Technical Troubleshooting

Timeline

Service Manager

Crane Sales And Service
09.2022 - Current

Field Service Technician

Crane Sales And Service
03.2018 - 09.2022

Field Service Technician

RTL Equipment
07.2015 - 03.2018

Shop Technician

RTL Equipment
09.2012 - 07.2015

Associate of Applied Science - Diesel Technology

Des Moines Area Community College

High School Diploma -

Dallas Center-Grimes High School

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Tanner Gottman