Results-oriented leader skilled in resolving customer complaints and optimizing service delivery. Successfully trained teams to uphold high standards of performance while fostering a positive work environment that enhances overall customer loyalty.
Work History
Shift Leader
4 Years 7 Months
Taco Bell | 01.2022 - Current
Supervised team during peak hours to ensure efficient service and customer satisfaction.
Implemented workflow improvements that increased order accuracy and speed of service.
Trained new employees on operational procedures and customer service standards.
Managed inventory levels, reducing waste through effective stock control methods.
Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Trained new employees and delegated daily tasks and responsibilities.
Laborer
3 Months
Van Dorn Enterprises | 06.2024 - 09.2024
Operated hand tools and power equipment for various construction tasks.
Assisted in maintaining clean and organized job site environments.
Followed safety protocols to ensure compliance with industry standards.
Collaborated with team members to complete projects efficiently.
Located for drilling operations
Trenching with excavators
Operated directional drills
Used a shovel
Education
Bachelor of Science - Mechanical Engineering
Oregon Institute of Technology | Klamath Falls, OR | 06-2029