Tannesha Smith
Memphis,TN
Summary
Dynamic professional with extensive experience at the IRS, excelling in operations management and staff development. Proven track record in implementing process improvements that enhanced efficiency and reduced downtime. Skilled in training and mentoring teams, fostering a culture of excellence and motivation while ensuring compliance with policies and procedures.
Overview
12
12
years of professional experience
Work History
Supervisor of Accounts Management
Internal Revenue Service, IRS
Memphis, TN
06.2019 - Current
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated schedules and task assignments to optimize team productivity and resource allocation.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
General Manager
Christal's
Memphis, TN
04.2017 - 12.2021
- Oversee daily operations, ensuring compliance with company policies and procedures.
- Lead team meetings to align goals and enhance communication among staff.
- Develop and implement operational strategies to improve efficiency and service quality.
- Mentor staff in best practices for customer service and operational excellence.
Customer Service Representative
Labcorp
Memphis, TN
01.2014 - 04.2019
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-volume inquiries using CRM software to ensure timely resolution of customer issues.
- Trained and mentored new representatives on best practices in customer service protocols.
- Analyzed customer feedback to identify trends and recommend service improvements.
Education
Bachelor of Science - Nursing
Concorde Career College
Memphis, TNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Process improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Conflict resolution
- Inventory oversight
- Financial management
Timeline
Supervisor of Accounts Management
Internal Revenue Service, IRS
06.2019 - Current
General Manager
Christal's
04.2017 - 12.2021
Customer Service Representative
Labcorp
01.2014 - 04.2019
Bachelor of Science - Nursing
Concorde Career College