Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tannia Betancourt

El Paso,TX

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at running cables, leading a team, and working on busy construction sites. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

5
5
years of professional experience

Work History

Deployment Functionality Technician

Best Buy
El Paso, TX
11.2019 - Current
  • Maintained servers and systems to keep networks fully operational at all times.
  • Planned layouts and ran cable into buildings and through walls, ceilings and trench spaces using scissor lift and/or other aerial equipment as needed.
  • Read blueprints and schematics to correctly place equipment such as scanners, printers, workstations, and registers.
  • Participated in team-building activities to enhance working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Performed scheduled service work, installations, testing and repairs.
  • Traveled to multiple store locations to assists with I.T. equipment and management for major remodels, resets, and smaller projects as needed.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Worked with Geek Squad deliveries & installs to ensure customer satisfaction after every interaction.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked with numerous hand tools and various I.T. equipment to ensure timely completion of tasks at hand.

Project Team Specialist

Best Buy
El Paso, TX
09.2017 - 11.2019
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Collaborated with team members to achieve target results.
  • Remodeled Best Buy stores to current store layout.
  • Completed all signed tasks prior to shift end.
  • Performed functionality checks on all Best Buy vendor displays.
  • Stayed in communication with Remote Technicians in order to effectively plan scopes of work.
  • Engaged with store management, other specialists, and contractors to collaborate on large projects.
  • Learned new skills constantly and applied to daily tasks to improve efficiency and productivity.

Education

High School Diploma -

Franklin High School
El Paso, TX
06.2012

Skills

  • Hardware and Software Repair
  • Interpersonal Skills
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Highly Professional
  • Bilingual
  • Collaborative team player
  • Project support

Timeline

Deployment Functionality Technician

Best Buy
11.2019 - Current

Project Team Specialist

Best Buy
09.2017 - 11.2019

High School Diploma -

Franklin High School

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Tannia Betancourt