Tannisha M. T. Smith
Summary
Dedicated and motivated professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer-focused professional with successful four year career in the Banking sector. Dynamic successful worker applying motivation and drive for excellence in busy business environment. I have developed a confident mindset and a positive approach so that I can deal with people more effectively and efficiently on a professional level. I desire to see success with everything that I put my hands to do. I also have a willingness to lean and undertake self-development as I have worked on improving my verbal and written communication skills over the years. I am a responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Bank Assistant utilizing interpersonal skills and hard work to get the job done.
Overview
13
13
years of professional experience
Work History
Managerial Administrative Assistant
Michael Chastanet Office
07.2014 - 05.2015
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager / Secretary/ Receptionist
Maxillofacial & Dental Services
01.2011 - 01.2012
- Manage schedules, organize office functions, and oversee daily operations of the office
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Accounting and payroll of staff
- Implementing and keeping a thorough record of the inventory and general maintenance of the office
- Collect client data and maintain proper filing system of those records
- Assist and support other roles as deemed necessary to ensure the smooth running of the office.
Customer Service Representative
St. Vincent Co-operative Bank
01.2002 - 11.2005
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Social Sciences
School of Business And Trade
Switzerland07.2024
GCE Advanced Level - Management of Business
St. Vincent & The Grenadines Community College
2001
Ordinary Level / Diploma -
St. Vincent Girls' High School
Certificate - Cloud Computing Fundamentals
GCCF1x
12.2023
Skills
- Customer Relations
- Report Writing
- Policy and Procedure Modification
- Travel Coordination
- Information Protection
- Banking Operations
- Policy Implementation
- Presentation Design
- Conflict Management
- Customer Service Management
- Administration and Operations
- Meeting Coordination and Support
- Detailed Meeting Minutes
- Process Optimization
- Phone Call Answering
- Office Management
- Typing Proficiency
Additional Information
- Recipient of Poised under pressure Certificate of Service for serving as Student Librarian at the St. Vincent Community College.
- Recipient of Certificate from ACTS Bible Institute Fall 2022 & Spring 2023 Bridge Program.
Accomplishments
- Received a Certificate for successfully completing a Money Laundering Prevention and Detection Training Seminar from the St. Vincent & the Grenadines National Anti-Money Laundering Committee and Ms. Shirley-Ann Eaton, Attorney at Law, Executive Director of the Jamaica Bankers Association.
- Recipient of Media 101 Certificate from ACTS Bible Institute.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Managerial Administrative Assistant
Michael Chastanet Office
07.2014 - 05.2015
Office Manager / Secretary/ Receptionist
Maxillofacial & Dental Services
01.2011 - 01.2012
Customer Service Representative
St. Vincent Co-operative Bank
01.2002 - 11.2005
Bachelor of Arts - Social Sciences
School of Business And Trade
GCE Advanced Level - Management of Business
St. Vincent & The Grenadines Community College
Ordinary Level / Diploma -
St. Vincent Girls' High School
Certificate - Cloud Computing Fundamentals
GCCF1x
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