Tanoi Lawrence
Naples,FL
Summary
To enhance my knowledge about the world of work and to contribute my assets to the organization for it's improvement and to fulfill any given task set before me.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Server
Stonebridge Country Club
Naples, FL
10.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Addressed complaints to kitchen staff and served replacement items.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server Assistant
Bar Harbor Inn & Spa
Bar Harbor, Maine
05.2024 - 10.2024
- Stocked service stations with ice, napkins and straws.
- Cleared dishes after courses for prompt table maintenance.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
Server
Sandals Ochi Beach Resort
Ocho Rios, St. Ann
09.2020 - 12.2021
- Filled condiments and napkin containers during slack periods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus and answered questions regarding items.
Education
Associate of Arts - Hospitality And Tourism Management
College of Agricultural Science and Education
08-2020
Associate of Arts - Hospitality And Tourism Management
St Mary High school
07-2020
High School Diploma -
St. Hildas Diocesan High School
St.Ann07-2018
Skills
- Computer skills
- Literacy and Numeracy skills
- Communication skills
- Good time management skills
- Multitasking and organization
References
Joe Foster
Clubhouse Manager
Stonebridge Country Club
239-594-5200
Hobbies and Interests
- Reading
- Singing
- Listening to music
- Surfing the net
Achievementsandinvolvements
- St. Hildas Diocesan High School Prize Giving awardee
- Girl Guides club
- ISCF club
- 4-H club
- 60 hours Community service at St. Ann's Bay Hospital
Qualifications
Occupational Associate's Degree in Customer Service
Diploma in Hospitality and Tourism Management
American Hotel & Lodging Educational Institute (AHLEI), Level 4 Certificate, NCTVET
Timeline
Server
Stonebridge Country Club
10.2024 - Current
Server Assistant
Bar Harbor Inn & Spa
05.2024 - 10.2024
Server
Sandals Ochi Beach Resort
09.2020 - 12.2021
Associate of Arts - Hospitality And Tourism Management
College of Agricultural Science and Education
Associate of Arts - Hospitality And Tourism Management
St Mary High school
High School Diploma -
St. Hildas Diocesan High School