Tanoka McMoore
Dairy Queen
Charlotte,NC
7
years of professional experience
Dynamic and dependable customer service professional recognized for exceptional communication and problem-solving abilities. Proven track record in fast-paced environments, consistently ensuring customer satisfaction while effectively resolving concerns and maintaining high service standards. Highly organized and detail-oriented, with a strong commitment to delivering positive customer experiences that foster loyalty and trust. Passionate about enhancing service quality and contributing to team success through a proactive approach.
Work History
Manager
2 Years 11 Months- Facilitated customer satisfaction by addressing inquiries and providing effective solutions.
- Facilitated team support and supervision to enhance operational efficiency.
- Managed customer grievances and implemented swift resolutions to maintain service quality.
- Directed inventory operations to maintain optimal product availability and support uninterrupted service.
- Implemented and upheld safety protocols to maintain a clean and inviting atmosphere for patrons.
- Oversaw multiple tasks simultaneously to fulfill operational requirements and support business growth.
Food Preparer
2 Months- Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction.
- Oversaw food preparation and service operations to uphold quality and consistency standards.
- Supported customers in order placement to ensure a seamless shopping experience.
- Ensured adherence to stringent cleanliness and safety standards.
- Contributed to team efforts in meeting and exceeding service goals.
Education
Bachelor of Science - Psychology
- 3.5 GPA
Bachelor of Science - Sociology
- 3.5 GPA
Skills
Customer service expertise
Communication & Active Listening
Problem Solving & Conflict Resolution
Teamwork & Collaboration
Effective time management
Cash Handling & POS Systems
Multitasking in Fast-Paced Environments
Detail-oriented approach
Affiliations
Alpha Sigma Phi
Timeline
Manager
Dairy Queen
04.2023 - 03.2026Read More
Food Preparer
Panda Express
02.2019 - 04.2019Read More
Western Carolina University
Bachelor of Science from Psychology
Read More
Western Carolina University
Bachelor of Science from Sociology
Read More
Additional Strengths
- Strong ability to build positive relationships with customers
- Dependable, punctual, and quick learner
- Able to stay calm and professional under pressure
- Committed to providing excellent service every time