Tantania Miles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mental Health Technician
HCA Healthcare
Jacksonville, FL
07.2023 - Current
- Input data collection, identification of patient risk factors, general patient care, and documentation
- Observe and monitor patients deemed to be at risk to self or others
- Provide care to all patients based on age-specific development and cultural diversity
- Assist in the orientation of new employees as well as students and others
- Ability to manage multiple tasks simultaneously including demonstrating proficiency in computer skills to ensure quality patient care and safety.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Medical Team Lead
Innovacare
Jacksonville, Florida
05.2022 - 01.2023
- Streamlined patient treatment processes for faster recovery times and improved overall satisfaction.
- Enhanced patient care by implementing efficient medical team management strategies and fostering effective communication among team members.
- Coordinated with external healthcare providers such as insurance companies or community organizations for better patient care, establishing strong professional relationships.
- Managed appointment scheduling effectively, accommodating urgent visits while maintaining a smooth daily workflow for the entire team.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement in professional development.
- Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
- Supported healthcare providers by preparing examination rooms promptly before each appointment.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
- Established positive rapport with patients through empathetic communication and attentive service.
- Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
- Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.
Administrative Assistant
UF Health
Jacksonville, FL
12.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Assistant
Waycross Internal Medicine
Waycross, GA
09.2019 - 10.2020
- Accompany MD into the patient examination room to accurately and efficiently document the encounter
- Excel in medical terminology, billing and coding, and knowledge in all documentation
- Inform MD when diagnosis studies are completed, prepared for review, and documented in the EMR.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Home Health Supervisor
LCSNW
Bremerton, Washington
03.2018 - 09.2019
- Ensured compliance with all federal and state regulations governing home health services, maintaining an impeccable record during inspections.
- Conducted regular performance evaluations for nursing staff, providing constructive feedback to promote growth and improvement.
- Reduced hospital readmissions by proactively identifying potential issues and addressing them promptly through targeted interventions.
- Established a collaborative work environment, fostering a positive team culture among home health professionals.
- Participated in ongoing professional development to stay current on industry best practices and regulatory requirements.
- Coordinated with physicians to develop personalized patient care plans, resulting in better health outcomes.
- Evaluated the effectiveness of home health programs using data-driven assessments, making adjustments as needed to optimize results.
Executive Administrative Assistant
OTAS
Waycross, Georgia
03.2010 - 01.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed
Education
Bachelors in Nursing -
Florida State College At Jacksonville
Jacksonville, FL09.2026
Everest College
Jacksonville, Florida05.2010
High School Diploma -
Ware County High School
Waycross05.2008
Skills
De-Escalation Techniques
Stress reduction techniques
Suicide Prevention
Behavior Management
Patient Safety Management
Crisis Intervention
Substance abuse awareness
Clinical Documentation
Mental Health First Aid
HIPAA Requirements
Vitals monitoring
Intake Assessment
Nursing Assistance
Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- CPI Certification
- Certified Behavioral Health Technician
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Mental Health Technician
HCA Healthcare
07.2023 - Current
Medical Team Lead
Innovacare
05.2022 - 01.2023
Administrative Assistant
UF Health
12.2020 - 05.2022
Medical Assistant
Waycross Internal Medicine
09.2019 - 10.2020
Home Health Supervisor
LCSNW
03.2018 - 09.2019
Executive Administrative Assistant
OTAS
03.2010 - 01.2018
Everest College
Bachelors in Nursing -
Florida State College At Jacksonville
High School Diploma -
Ware County High School