Tanya A. Williamson
White House
Summary
To obtain a position as a Customer Service Representative with a professional, friendly, and helpful attitude, bringing solid skills in organization with a strong attention to detail, communication, typing and the ability to problem solve independently.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Remote Customer Service Representative
Automated Health Systems Inc.
Nashville, TN
11.2022 - 11.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Trained new representatives on company policies and customer service protocols to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant 2
Tennessee State Museum
Nashville, TN
11.2017 - 01.2019
- Sales cashiering, inventory input and inventory control of the entire store
- Assisted with sales, stock and customer service
- Managed the stores online shop, mailing of packages & daily deposits
- Created displays to attract potential customers to increase revenue benchmarks
Customer Service Representative
Accelerated Christian Education
Hendersonville, TN
12.2015 - 10.2017
- Answered inbound calls in a timely manner
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted with billing questions and customer satisfaction
Substitute Teacher/ Paraprofessional
Robertson County Schools
Springfield, TN
08.2014 - 12.2015
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with teachers to ensure continuity of instruction during absences.
Administrative Assistant/CSR
Honor Guard Pest Management
Nashville, TN
06.2012 - 08.2014
- Managed scheduling and coordination of service appointments to optimize technician routes.
- Processed & monitored account receivables
- Developed and maintained filing systems to ensure efficient document retrieval and record-keeping.
Paraprofessional (Special Education)/Substitute Teacher
Sumner County Schools
Gallatin, TN
08.2006 - 06.2013
- Supported special education teachers in implementing individualized education plans for diverse learning needs.
- Certified Behavioral Assistant
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted students with academic tasks, fostering a positive and inclusive learning environment.
Education
Elementary Education -
Ball State University
Muncie, INBachelor of Science - Health And Social Services
Liberty University
Lynchburg, VA05.2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Call center operations
- Microsoft Office Suite
Timeline
Remote Customer Service Representative
Automated Health Systems Inc.
11.2022 - 11.2025
Administrative Assistant 2
Tennessee State Museum
11.2017 - 01.2019
Customer Service Representative
Accelerated Christian Education
12.2015 - 10.2017
Substitute Teacher/ Paraprofessional
Robertson County Schools
08.2014 - 12.2015
Administrative Assistant/CSR
Honor Guard Pest Management
06.2012 - 08.2014
Paraprofessional (Special Education)/Substitute Teacher
Sumner County Schools
08.2006 - 06.2013
Elementary Education -
Ball State University
Bachelor of Science - Health And Social Services
Liberty University