Tanya Ayers
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
17
17
years of professional experience
Work History
Regional Operations Manager
Optum Health - a Part of UnitedHealth Group
10.2018 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
- Implement new workflows with Epic EMR system, enhancing documentation accuracy and streamline processes.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Participate in hiring, termination, and disciplinary actions for clinical and administrative staff.
Lab Supervisor
Chestnut Ridge Pediatric Associates
09.2008 - 10.2018
- Provided technical guidance and support for complex testing procedures, improving overall staff competency.
- Oversaw equipment maintenance schedules, minimizing downtime due to malfunctions or repairs.
- Coordinated with external vendors for supply purchases or service requests as necessary.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities within the lab operations.
- Trained staff on updated protocols, equipment use, and best practices.
- Assisted in staffing decisions, including recruitment, performance evaluations, and initiating disciplinary actions in collaboration with management.
Education
Bachelor of Science - Health Care Administration
Purdue University
West Lafayette, INSkills
- Healthcare Operations Management
- Strategic Planning and Leadership
- Epic Super User & EMR Workflow Implementation
- Quality improvement and Compliance
- Budgeting and Financial Oversight
- Patient Satisfaction and Engagement
- Process Optimization
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
Timeline
Regional Operations Manager
Optum Health - a Part of UnitedHealth Group
10.2018 - Current
Lab Supervisor
Chestnut Ridge Pediatric Associates
09.2008 - 10.2018
Bachelor of Science - Health Care Administration
Purdue University
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