Tanya Boudreaux
Whittier ,CA
Summary
Directed multi-unit operations, driving leadership development and execution of retail/customer service priorities for nationally organized brand growth.
Overview
19
19
years of professional experience
Work History
Multi Unit Manager
Soma Intimates
Torrance, CA
11.2020 - Current
- Managed a team of 35 people from various backgrounds. Responsible for the strategic leadership and day to day operations of multiple stores.
- Cultivates an inclusive environment that provides equitable opportunities while driving associate and customer engagement.
- Over exceeded the targets by 10% in both locations.
- Team lead on Concierge roll out.
- Implemented Bra workshops for the growth and training throughout the district.
- Understands current market trends able to articulate using brand interpretations in every customer interaction.
- Making timely decisions that keeps the organization moving forward.
- Development of top talent by providing feedback, coaching, and disciplinary action when appropriate. Promoting two managers in the district.
- Adapting approach and demeanor in real time to match the shifting demands of different situations.
Shop Director
Jos A Bank
Manhattan Beach
11.2013 - 10.2020
- Assist Selling personnel in setting, meeting and maintaining personal behaviors, statistical and volume sales goals. Inspire change by ensuring the completion of all training of newly hired employees. Analyze available reporting to review past business result, current business performance and future business trends to achieve desired company results.
- Maintaining customer engagement surveys at 98%.
- Driving sales results + 15% over sales target.
- Leveraging sales traffic +26%.
- Drove store’s Custom suit sales by 10%
- Tuxedo goal continued to grow, up 5% from company’s average.
- Stores turnover below companies’ standard
- Visually maintains an upscale environment for clients to feel safe and comfortable throughout their shopping experience.
Store Manager
Aldo Shoes
Culver City, CA
06.2011 - 06.2013
- Responsible for setting the pace on the sales floor, maintaining a professional high caliber atmosphere with brand associates. Implementing the "Stay Gold" approach to generate new customer and sales revenue.
- Actively recruited to fill open positions. Participation in district visual workshops. Being a self- starter and a manager who constantly thinks outside the box to bring new strategies and ideas to the company and teams.
- Able to pivot at a moments notice to ensure business needs are met.
- Volume A to a volume B store in 4 months.
- STD up 25% to plan.
- 92% in customer satisfaction
- Coaching and development of new assoc.
- Participation in regional and district meeting.
- Lowest turnover in the district.
Area Sales Manager May 2007-May 2011
Rampage
Los Angeles
05.2007 - 05.2011
- Responsible for maximizing sales in multiple flagship store, reducing shrink, Guarantees selling behaviors are consistent and aligned to Brand expectations through consistent observation and coaching.
- Values individuality and diverse talents. Identifies, understands, and regularly communicates market trends to district, regional and brand leadership.
- Overlooking 4 stores: Beverly Center, Sherman Oaks, Westside Pavilion, and Glendale
- Volume sales over LY + 20.8% versus chain average +7%
- Plan store -5% versus company at -11.68%
- SPH on average $127.61 versus company average of $105.00
- Payroll came in at 9.3% versus company at 11%
- Implementing a clientele program in the Beverly Center
- Training new managers for the District.
- Participating in creating company visual packs
- Planning in-store V.I.P parties, for president of the company, VP, Marketing team, Buyers and Vendors
- Creating relationships with company V.P ( Brad Cunningham) and Visual Director (Joyce Parsons)
- Facilitating weekly district conference calls on Sales and Customer Service.
Skills
- Relationship building
- Sales presentations
- Territory management
- Sales team supervision
Accomplishments
- Won two Customer service Awards in 2014 and 2018 from Jos A Bank.
Timeline
Multi Unit Manager
Soma Intimates
11.2020 - Current
Shop Director
Jos A Bank
11.2013 - 10.2020
Store Manager
Aldo Shoes
06.2011 - 06.2013
Area Sales Manager May 2007-May 2011
Rampage
05.2007 - 05.2011