Tanya Bunch
Greenville,NC
Summary
Compassionate CNAII/Mental Health Tech with an understanding of empathy and proactive care. Over 20 years of experience in the field of CNAII with behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills. Specialties include ADLs and medication administration.
Overview
25
25
years of professional experience
Work History
Client Service Representative
Village Medical Centers
Chicago, IL
04.2022 - 11.2023
- Provided customer service support to clients in a timely and efficient manner
- Resolved customer inquiries and complaints via phone, email, or other communication channels
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns
- Managed incoming calls to schedule appointments and answer questions for 15 different states.
CNAII/Behavioral Health Technician
Vidant Medical Hospital
Greenville, NC
03.2014 - 05.2023
- Documented behavioral incidents thoroughly to keep accurate records
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
- Completed patient reports daily and submitted to management for evaluation
- Ensured that all blood collection equipment was properly cleaned and sterilized prior to use
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Nurse Extender/CNAII
IntelliChoice Home Care
Winterville, NC
01.2022 - 09.2022
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
- Diagnosed Covid and Covid conditions through in-depth health screenings and analysis of patient histories.
Customer Service Representative
CVS/caremark
Raleigh, NC
06.2020 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
CNAII/PCA/Medical Assistant
Mako Medical Laboratories
Greenville, NC
11.2018 - 12.2019
- Responsible for phlebotomy- up to 60 patients per day
- Measured and recorded patient vitals
- Labeled blood vials with critical information like time of collection, date and patient name
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Completed various clerical duties including filing, scanning, and faxing medical documents
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
CNAII/Unit Clerk
Universal Healthcare of Greenville
Greenville, NC
01.2011 - 02.2015
- Responsible for appointment scheduling
- Sanitized and set up patient examination rooms
- Completed various clerical duties including filing, scanning, and faxing medical documents
- Entered current information into records system and printed documents for appointments, files and patient use
- Scheduled appointments for patients and coordinated transportation services when necessary
- Organized ordered medical tests, sample collection and patient transportation.
PCA/Medication Aide/CNAII
Baynor's Private Care
Belhaven, NC
03.1999 - 12.2010
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
CNAII/Medication Aide/SIC
Pantego Rest Home
Pantego, NC
08.2002 - 01.2007
- Assisted patients with activities of daily living, such as bathing, dressing and grooming
- Administered oral medications to patients in accordance with doctor's orders
- Monitored patient vital signs such as temperature, pulse rate and blood pressure
- Observed patients for adverse reactions to medications or treatments
- Verified the identity of the patient receiving medication prior to administration.
Education
Pharmacy Technician -
Lenoir Community College
01.2018
Certified Nursing Assistant I&II -
Beaufort Community College
01.2004
Northside High School
01.1998
Some College (No Degree) NC Fast; Intro To Social Work -
Beaufort Community College
Skills
- Client Transportation
- Multi-skilled, healthcare professional with 95 years of medical admin experience
- Experienced and adept with medical front-office responsibilities including scheduling, mail distribution, Answering a multi-line phone system, and check-in/ out
- Strong communication and customer service skills
- Mental Healthcare
- Problem-Solving
- Medication Management
- Venipuncture
Timeline
Client Service Representative
Village Medical Centers
04.2022 - 11.2023
Nurse Extender/CNAII
IntelliChoice Home Care
01.2022 - 09.2022
Customer Service Representative
CVS/caremark
06.2020 - 01.2022
CNAII/PCA/Medical Assistant
Mako Medical Laboratories
11.2018 - 12.2019
CNAII/Behavioral Health Technician
Vidant Medical Hospital
03.2014 - 05.2023
CNAII/Unit Clerk
Universal Healthcare of Greenville
01.2011 - 02.2015
CNAII/Medication Aide/SIC
Pantego Rest Home
08.2002 - 01.2007
PCA/Medication Aide/CNAII
Baynor's Private Care
03.1999 - 12.2010
Pharmacy Technician -
Lenoir Community College
Certified Nursing Assistant I&II -
Beaufort Community College
Northside High School
Some College (No Degree) NC Fast; Intro To Social Work -
Beaufort Community College
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