Tanya Cedillo
San Antonio,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Allora
07.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Citizen Rail
02.2021 - 06.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Shift Leader
Black Sheep Lodge
08.2019 - 10.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant General Manager
El Alma
02.2018 - 07.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Server/Bartender
El Alma
07.2017 - 02.2018
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Hostess
El Alma
06.2016 - 07.2017
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
C.C. Winn High School
Eagle Pass, TX05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
- Wine service
- Team Leadership
- Upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Allora
07.2023 - 04.2024
Server
Citizen Rail
02.2021 - 06.2023
Server Shift Leader
Black Sheep Lodge
08.2019 - 10.2020
Assistant General Manager
El Alma
02.2018 - 07.2019
Server/Bartender
El Alma
07.2017 - 02.2018
Lead Hostess
El Alma
06.2016 - 07.2017
C.C. Winn High School
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