Tanya Chanthavong
Las Vegas,NV
Summary
Detail-oriented office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in dynamic work environments. Strong organizational skills and a collaborative mindset contribute to seamless team operations and consistent goal achievement. Proven track record in managing office operations, streamlining processes, and supporting project coordination. Effective communication and multitasking abilities enhance overall efficiency and support business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Global Crossing Airlines (GlobalX)
01.2023 - Current
- Ensure passenger safety by conducting safety demonstrations and enforcing FAA and company regulations.
- Respond effectively to emergency situations, provide passenger care and clear communication.
- Deliver exceptional inflight service while maintaining professionalism in diverse and fast-paced environments.
- Coordinate food and beverage service for VIP and charter flights, ensuring accuracy and attention to detail.
- Perform pre-flight and post-flight cabin checks; maintain aircraft cleanliness and restock supplies.
- Assist with onboarding and mentoring new hires on daily operational procedures.
- Collaborate with flight deck crew to complete accurate flight documentation and reports.
- Represent the airline during hiring events and new hire orientations.
- Organized travel arrangements from air and hotel reservations, compared prices as needed.
Group Services Specialist
MGM Resorts International
Las Vegas, NV
01.2023 - 01.2023
- Booked and built group reservations for conventions in multiple properties in the Passkey, Amadeus, and Opera hotel operating systems.
- Maintained communication promptly, both written and verbal, between clients, sales, service managers, and supervisors/management.
- Reviewed sales contracts to ensure all contractual obligations were met. Maintained and monitored rates, availability, and inventory per contract.
- Ensured all special guest requests were met, including late check-outs, VIP set-ups, ADA accommodation, specifications, etc.
- Prepared and provided a reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees were processed; prepared estimated charges for groups and collected payment as applicable.
- Attended pre-conferences, pre-planning, and post-conference meetings with clients and hotel staff as needed.
- Maintained current knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.
Leasing Specialist
Las Vegas Grand Apartments / Stout Management
Las Vegas, NV
01.2022 - 01.2023
- Warmly greeted current residents, visitors, and prospective renters and provided brochure information on the property or other properties.
- Performed general administrative functions by maintaining a neat and positive work environment and generating reports of all visitors and monthly vacancy reports.
- Community outreach, cold calls, and schedule tours for new leasing. Update any vacancies in upcoming open houses.
- Process new residents' applications for approval, finalize leases, secure payments, and obtain approval from management.
- Familiarized myself with Stout Management Company's sister communities and have prospects to sister properties.
- Organized and coordinated community resident events and activities, which included flyers and invitations, food, and decorations.
Office Specialist (temp position)
Department of Aviation (DOA), Clark County
Las Vegas, NV
01.2022 - 01.2022
- Provided comprehensive administrative support for airport facilities operations.
- Answered and routed high-volume calls, emails, and in-person inquiries.
- Worked to complete daily scheduling tasks, including managing leave requests and callouts on Krono.
- Worked with department leaders all schedules, log any LOA and vacation, supported staff with any administrative needs.
- Monitored security access and ensured compliance with security protocols.
- Processed employee and contractor badge applications, renewals, and conducted annual audits.
- Managed key and lock change requests for multiple airport departments.
- Processed permits required approval and coordination with inspectors.
- Maintained incident reports, employee records, and departmental databases.
- Performed payroll adjustments and timecard edits in Kronos for multiple teams.
Office Assistant / Receptionist
FineLine Construction
San Francisco
01.2019 - 01.2020
- Worked directly with CEO, Project Managers, and office staff to assist with any projects and assignments such as RFIs, retrieving Union Status Letters, and following up with lower tiers for compliance / accounting documents.
- Provided effective and comprehensive support to department heads and established work relationships with all contractors.
- Proper phone etiquette, people and communication skills; provided general office support to all team members on an as needed basis and perform related duties as required
- Provided general administrative support such as distribute incoming/outgoing mail, order office supplies for all departments (on/off-site), and upkeep inventories.
- Maintained general email account, composed memoranda and letters, answered multi-line phone system and direct calls to the appropriate staff/department, scheduled conference calls and meetings for staff.
- Set up appointments, coordinated schedules, meetings, and executive travel arrangements.
- Handle complaints regarding office issues, job sites, vendors, and tenants, for any necessary repairs.
- Typed documents to include correspondence, presentations, forms, reports, etc.
Education
High School Diploma -
Galileo High School
San Francisco, CASkills
- Administrative Support & Office Operations
- Scheduling & Calendar Management
- Payroll & Timekeeping (Kronos)
- Data Entry & Recordkeeping
- Customer Service & Front Desk Support
- Written & Verbal Communication
- Attention to Detail & Organization
- Confidential Information Handling
- Multitasking & Time Management
Certification
- TAM Certification — Active (Expires 06/2029)
- Federal Aviation Administration - FAA – Active (issued 06/2023)
Languages
Thai
Native or Bilingual
Timeline
Flight Attendant
Global Crossing Airlines (GlobalX)
01.2023 - Current
Group Services Specialist
MGM Resorts International
01.2023 - 01.2023
Leasing Specialist
Las Vegas Grand Apartments / Stout Management
01.2022 - 01.2023
Office Specialist (temp position)
Department of Aviation (DOA), Clark County
01.2022 - 01.2022
Office Assistant / Receptionist
FineLine Construction
01.2019 - 01.2020
High School Diploma -
Galileo High School