Tanya Cleaver
Kenosha
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
14
14
years of professional experience
Work History
Gues Service Representative
Fairfield Inn And Suites Marriott
Pleasant Prairie
03.2024 - Current
- Provided exceptional customer service to guests at the hotel.
- Managed check-in and check-out processes efficiently for all guests.
- Resolved guest complaints in a professional manner.
Food Service Worker
KUSD
Kenosha
09.2023 - Current
- Prepared meals according to dietary guidelines and safety standards.
- Maintained cleanliness of kitchen and dining areas to ensure hygiene compliance.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Front Office Manager
Springhill Suites By Marriott
Kenosha
10.2020 - 03.2023
- Trained and supervised front office staff to deliver exceptional customer service.
- Established strong relationships with guests to enhance loyalty and ensure repeat visits.
- Implemented hotel policies and procedures for efficient front office operations.
Group Sales Coordinator
Doubletree By Hilton
Pleasant Prairie
01.2016 - 03.2019
- Managed group billing process to produce accurate, timely invoices, and receive and record payments.
- Coordinated group bookings and event logistics for diverse client needs.
- Managed communication between clients and hotel staff for seamless operations.
Front Desk Supervisor
Doubletree By Hilton
Pleasant Prairie
07.2012 - 01.2016
- Supervised front desk operations and ensured high service standards.
- Trained and mentored new front desk staff on procedures and customer service.
- Resolved guest complaints promptly to maintain satisfaction levels.
Education
High School Diploma -
Tremper High School
Kenosha, WI06-2008
Skills
- Customer service
- Complaint resolution
- Front desk operations
- Property management systems
- Self motivation
- Multitasking Abilities
- Communication
Timeline
Gues Service Representative
Fairfield Inn And Suites Marriott
03.2024 - Current
Food Service Worker
KUSD
09.2023 - Current
Front Office Manager
Springhill Suites By Marriott
10.2020 - 03.2023
Group Sales Coordinator
Doubletree By Hilton
01.2016 - 03.2019
Front Desk Supervisor
Doubletree By Hilton
07.2012 - 01.2016
High School Diploma -
Tremper High School