Tanya Coombs
NEW ALBANY,MS
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
20
20
years of professional experience
Work History
Salesperson
The Calico Mushroom
NEW ALBANY, MS
05.2018 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Supported loss prevention goals by monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Business Owner/Operator
Concord LLC
New Albany, MS
05.2008 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Lent business acumen to meet day-to-day strategic objectives.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
Sales Representative
Security Check
Oxford, MS
05.2003 - 06.2005
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Implemented brand marketing and sales campaigns.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Expanded customer base and boosted profit within product line.
Education
Bachelor of Science - Business
Northwestern State University of Louisiana
Natchitoches, LA12.2001
Skills
- Cross-selling products and services
- Network development
- Account servicing
- Lead prospecting
- Relationship selling
- Account management
- Customer care
- Relationship building
- Prospecting
- Sales expertise
Timeline
Salesperson
The Calico Mushroom
05.2018 - Current
Business Owner/Operator
Concord LLC
05.2008 - Current
Sales Representative
Security Check
05.2003 - 06.2005
Bachelor of Science - Business
Northwestern State University of Louisiana