Tanya Cortez
General Manager
Westmont,IL
Summary
Dynamic General Manager with a proven track record at Potbelly's Sandwich Shop, excelling in operations management and team leadership. Achieved significant sales growth through effective training and development, while enhancing customer relations and implementing cost-saving measures. Skilled in P&L management and fostering a collaborative work environment to drive performance improvement.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Manager
Taco Bell
- Supervised daily restaurant operations, maintaining service speed, food quality, and team accountability.
- Trained crew members on POS procedures, food safety standards, and guest service expectations.
- Scheduled staff coverage to support peak shifts and control labor efficiency.
- Monitored inventory levels and coordinated product ordering to prevent stock shortages.
- Resolved guest concerns promptly, preserving positive service experience and brand standards.
- Enforced cash handling procedures and supported accurate register reconciliation.
- Coached team performance through real-time feedback, task delegation, and workflow support.
- Supported management with opening, closing, and shift transition tasks to maintain operational consistency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
General Manager
Potbelly's Sandwich Shop
09.2024 - 09.2026
- Directed daily restaurant operations, ensuring consistent guest experience and service standards.
- Managed labor scheduling, payroll controls, and staffing coverage to support business needs.
- Oversaw food safety, sanitation, and compliance with brand operational procedures.
- Trained and coached team members on service execution, product quality, and hospitality.
- Monitored inventory levels, ordering processes, and waste control to maintain product availability.
- Reviewed sales trends and P&L performance to guide operational decisions.
- Resolved guest concerns promptly, protecting satisfaction and store reputation.
- Led hiring, onboarding, and performance management to build effective restaurant teams.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored inventory, ordering, and food cost controls to reduce waste and maintain stock levels.
- Managed hiring, training, and coaching to build accountable, high-performing team members.
- Controlled labor schedules, payroll, and staffing levels to support operational efficiency.
- Enforced food safety, sanitation, and compliance practices across front and back of house.
- Resolved guest concerns promptly to protect satisfaction and repeat business.
- Led shift execution, delegating responsibilities and maintaining smooth service during peak periods.
Education
High School Diploma -
Morton East
Cicero, ILSkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Goal setting
Staff supervision
Verbal and written communication
P&L management
Schedule management
Labor cost controls
Deadline oriented
Performance improvement
Staffing
Purchasing
Recruitment
Expense control
Cost analysis and savings
Team oversight
Data review
Certification
Sevsafe
Timeline
General Manager
Potbelly's Sandwich Shop
09.2024 - 09.2026
High School Diploma -
Morton East
Assistant Manager
Taco Bell