Tanya Cruz
Lathrop,CA
Summary
Contributed to team efforts by supporting professional development opportunities. Assisted in navigating career paths that promote growth within the organization. Engaged in challenging tasks that foster skill enhancement and job satisfaction.
Overview
8
8
years of professional experience
Work History
Security Dispatcher
Securitas Security Services
Stockton
11.2022 - Current
- Managed calls over the phone for scheduling appointments with clients and optimize service delivery.
- Managed over 50 calls per day
- Facilitated customer support through in-person, telephonic, and digital communication channels.
- Oversaw shift scheduling to optimize workforce allocation. Managed coverage for shifts to ensure seamless operations. Coordinated with team members to address scheduling conflicts effectively.
- Oversaw employee activity monitoring through multiple computer systems. Managed multi-line phone operations to enhance team communication. Fostered a collaborative environment for improved productivity.
- Leveraged computer systems and email alongside common software programs to streamline communication and task management.
- Managed end-to-end project execution to ensure timely delivery and quality outcomes.
Customer Service Rep|Clerical Administration
Capstone Logistics
Stockton
09.2018 - 01.2021
- Greet visitors and direct them to the appropriate personnel.
- Mange incoming calls and direct them to the appropriate personnel.
- Covered 50 or more calls a day with appointment confirmations
- Maintain filing systems and databases.
- Schedule appointments and meetings.
- Provide administrative support to staff members.
- Established successful communications with vendors and third parties
Education
High School Diploma - Medical Assistant
Lathrop High School
San Francisco, CACertified Nursing Assistant - BLS (CPR and AED)
Bay Area Medical Academy
San Francisco, CASkills
Enhanced operational efficiency by implementing structured workflow processes to support team productivity
Embraced challenges with enthusiasm to foster organizational growth and achievement
Led initiatives to enhance team efficiency by quickly mastering new skills and maintaining composure under pressure
Cultivated a resilient work environment through strategic self-management
AWARDS AND ACKNOWLEDGEMENTS
Fluent in Spanish, ASL (Basic)
Languages
Spanish
Full Professional
Timeline
Security Dispatcher
Securitas Security Services
11.2022 - Current
Customer Service Rep|Clerical Administration
Capstone Logistics
09.2018 - 01.2021
High School Diploma - Medical Assistant
Lathrop High School
Certified Nursing Assistant - BLS (CPR and AED)
Bay Area Medical Academy