Tanya Cutlip
Woodford,VA
Summary
Seeking a full time position in which to utilize my insurance skills and knowledge. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Subrogation Supervisor
GEICO, Government Employees Insurance
03.2016 - 06.2023
- Handled three different job functions during the course of supervision including PRU Technicians, Senior Examiners and UM/Collections Adjusters.
- Negotiation of pre-trial and mediation files, including attending mediations and zoom meetings.
- Reviewing invoices to be processed associated with costs of litigation to both attorneys and vendors.
- Weekly and monthly reports, including hours worked and scheduling of requested time off; Department champion for Workday.
- Monitoring of team to ensure that company goals and expectations as required were being met including monthly call monitoring, file reviews and screen sharing for efficiency and to identify areas of opportunity.
- Coaching team and driving results including weekly 1:1 sessions, section meetings once per week and daily communication via phone and Webex Teams.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
NY Senior Examiner
GEICO, Government Employees Insurance
02.2013 - 03.2016
- Prepping and referring files to attorneys for litigation.
- Responsible for prepping notices on municipality claims and government claims.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments fees associated with litigation costs to vendors.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on NY laws.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Arbitration Adjuster
GEICO, Government Employees Insurance
01.2011 - 02.2013
- Filing both liability and short pay arbitrations.
- Prepping manual contentions to resolve claims.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Filed an average of 10-14 arbs daily while processing both incoming and outgoing calls.
Subrogation Claims Representative
GEICO, Government Employees Insurance
03.2005 - 01.2011
- Negotiating deductions with the responsible insurance company to obtain amicable settlements and obtaining necessary proof and documentation to support repairs made and payments issued
- Responsible for sending demands to the responsible insurance company to recover funds that were paid out
- Communicating with policy holders to advise them on the subrogation process and recovery status throughout the claims process.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments and refunds.
Education
Business Administration
Germanna Community College
Fredericksburg, VAMassaponax High School
2004
Skills
- Project Management
- Error Reviews
- Carrier Negotiations
- File Documentation
- Investigation Reporting
- Liability Determinations
Certification
- Licensed in the state of DE.
Timeline
Subrogation Supervisor
GEICO, Government Employees Insurance
03.2016 - 06.2023
NY Senior Examiner
GEICO, Government Employees Insurance
02.2013 - 03.2016
Arbitration Adjuster
GEICO, Government Employees Insurance
01.2011 - 02.2013
Subrogation Claims Representative
GEICO, Government Employees Insurance
03.2005 - 01.2011
Business Administration
Germanna Community College
Massaponax High School
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