Tanya C Valenzuela
Fullerton
Summary
Detail oriented logistics professional with experience in dispatch operations and customer service. Skilled in coordinating routes, resolving issues efficiently, and delivering high quality customer support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Part Time Supervisor
UPS
Anaheim, CA
08.2021 - Current
- Supervised daily operations, ensuring adherence to time schedules and workflow efficiency.
- Mentored team members in best practices for time management and resource allocation.
- Implemented process improvements to enhance productivity and reduce downtime.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call center operations, maintaining quality service standards.
- Managed communication between drivers and clients, resolving issues promptly to maintain service standards.
- Developed training programs for staff on Microsoft applications, improving user proficiency.
Front End Supervisor/Stock Associate
Ross Dress for Less
Fullerton
10.2015 - 12.2021
- Receive payment by cash, check, credit cards, vouchers
- Issue refunds
- Answer customers' questions
- Resolve customer complaints
- Arrange merchandise displays to attract customers
- Maintaining a clean and organized store
- Receive and distribute merchandise
- Organize and maintain the stockroom
- The ability to conduct moderate to heavy physical labor
Cashier
McDonalds
Fullerton, CA
03.2009 - 09.2011
- Greeted customers entering establishments
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Counted money and audited money drawers
- Served orders to customers at windows, counters, or tables
- Prepared and served beverages such as coffee and fountain drinks
- Issued receipts, refunds, credits, or change due to customers
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
- Communicated with customers regarding orders, comments, and complaints
Education
Diploma -
La Vista High School
Fullerton, CASkills
- Competent with Microsoft Office
- Client relations and customer service
- Data Entry 50 wpm
- Verbal and written communication
- Dispatching procedures
Timeline
Part Time Supervisor
UPS
08.2021 - Current
Front End Supervisor/Stock Associate
Ross Dress for Less
10.2015 - 12.2021
Cashier
McDonalds
03.2009 - 09.2011
Diploma -
La Vista High School