Tanya DeJesus
LAWRENCE,MA
Summary
Dynamic and reliable professional with a proven track record in enhancing operational efficiency and customer satisfaction across various roles, notably at Motel 6 Hotel. Skilled in hotel operations and guest room cleaning, with exceptional multitasking abilities and a strong foundation in teamwork and collaboration. Achieved significant improvements in workplace safety and productivity by leveraging initiative-taking and reliability.
Overview
17
17
years of professional experience
Work History
Houseman
Motel 6 Hotel
2022.02 - 2023.08
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Reported found guest articles and merchandise damage to managers on duty.
- Removed bed sheets and towels from an average of 30 rooms daily and pre-treated stains to maintain and restore linen condition.
Package Handler
Fed Ex Ground
2020.10 - 2022.11
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Package Handler
UPS
2021.03 - 2022.01
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
Core Team Member
PetSmart
2019.03 - 2020.02
- Led cross-functional teams to achieve project objectives while maintaining high-quality standards and adhering to deadlines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Independent Distributor
Herbalife
2007.01 - 2010.11
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Optimized route planning for deliveries, reducing fuel costs while maintaining timeliness in meeting customer needs.
- Processed payments, made change, and provided receipts.
- Maintained records of sales and customer information to support accuracy.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed strong customer base through efficient and reliable service.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
GED -
08.2005
Skills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Cross-Functional Skills
- Guest room cleaning
- Laundry Management
- Housekeeping
- Trash Collection and Disposal
- Teamwork and Collaboration
- Safe Chemical Handling
- Multitasking Abilities
Timeline
Houseman - Motel 6 Hotel
2022.02 - 2023.08
Package Handler - UPS
2021.03 - 2022.01
Package Handler - Fed Ex Ground
2020.10 - 2022.11
Core Team Member - PetSmart
2019.03 - 2020.02
Independent Distributor - Herbalife
2007.01 - 2010.11
North Shore Community College - GED,
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