Tanya DeRosier
Granite City,IL
Summary
Office Manager with extensive experience at COUNTRY Financial, excelling in customer service and office administration. Proven track record in streamlining operations, enhancing organizational efficiency, and maintaining financial accuracy. Adept at training staff and fostering strong customer relations, ensuring compliance and confidentiality in all processes.
Overview
20
20
years of professional experience
Work History
Office Manager
COUNTRY Financial
Granite City, IL
07.2006 - Current
- Managed office operations, supporting agency staff with scheduling, correspondence, and daily workflow coordination.
- Coordinated invoicing, deposits, and expense tracking while maintaining accurate financial records and documentation.
- Supervised administrative processes, ensuring compliance with company procedures and insurance office standards.
- Maintained client files, policy documents, and confidential records using organized digital and paper systems.
- Facilitated communication between agents, customers, and vendors to resolve service issues and support timely follow-up.
- Streamlined office procedures, improving task consistency and reducing administrative bottlenecks across team functions.
- Trained new staff on office systems, reporting requirements, and customer service expectations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
High School Diploma -
Granite City School Dist. 9
Granite City, ILSkills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Billing
Scheduling
Timeline
Office Manager
COUNTRY Financial
07.2006 - Current
High School Diploma -
Granite City School Dist. 9