Tanya Franklin
Indianapolis,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Direct Interactions
01.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Chat Specialist
Teletech At Home
02.2013 - 04.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2000
Skills
- Staff Training
- Microsoft Word
- Business Development Understanding
- Microsoft Excel
- Credit Card Payment Processing
- Account Management
- Customer Relations
Timeline
Customer Service Representative
Direct Interactions
01.2021 - 05.2022
Customer Service Chat Specialist
Teletech At Home
02.2013 - 04.2021
High School Diploma -
Southwest Dekalb High School
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