Tanya Gonzalez
Sahuarita,Az
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
14
14
years of professional experience
Work History
Click to Chat Collections Specialist
Citibank
Tucson, AZ
06.2020 - Current
- Managed collections processes to ensure timely recovery of outstanding debts.
- Collaborated with cross-functional teams to resolve account discrepancies and improve customer satisfaction.
- Analyzed delinquent accounts to develop effective collection strategies and enhance recovery rates.
- Utilized advanced systems to track account status and streamline collection workflows.
- Negotiated to collect balance in full.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained high volume of chats and met demands of busy and productive group.
- Mentoring new hire chat classes.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Costco Collections
Citi
Tucson, Az
01.2019 - Current
- Managed high-volume accounts to ensure timely collections and minimize overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Reception Technician
CSL Plasma
Tucson, Az
08.2018 - 12.2018
- Managed patient check-in and registration processes, ensuring compliance with safety protocols.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Sales Associate
Bealls Outlet
Green Valley, Az
10.2015 - 09.2017
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability on sales floor.
- Trained new associates on sales techniques and company policies to foster a collaborative team environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Intern
United Way of Tucson and Southern Arizona
08.2012 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Assisted in managing front desk operations, enhancing guest experience through effective communication.
- Handled incoming calls and inquiries, ensuring prompt response and resolution of client issues.
Education
Diploma -
San Miguel High School
Tucson, Az05.2015
Skills
- Great customer service
- Proactive in Customer Care
- Data Entry Proficient
- Inventory Clerk Knowledge
- General Office Equipment Experience - Scanner, Copier, Filing, Etc
- Credit and collections
- Relationship building
- Outbound calling
- Financial management
- Empathy and tactfulness
- Microsoft office
Timeline
Click to Chat Collections Specialist
Citibank
06.2020 - Current
Costco Collections
Citi
01.2019 - Current
Reception Technician
CSL Plasma
08.2018 - 12.2018
Sales Associate
Bealls Outlet
10.2015 - 09.2017
Intern
United Way of Tucson and Southern Arizona
08.2012 - 05.2015
Diploma -
San Miguel High School