Toriyain Hawkins
New Orleans,LA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Hard working and always looking for room to grow with the company I represent. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Digital Chat Sales and Service Rep
Sleep Number
10.2021 - 08.2024
- Connected with customers via chat to provide troubleshooting services and offer bargain bed sales.
- Ensured accurate product features, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Delivered text and emailed updates to customers about upcoming sales and product changes.
- Applied promo adjustments and customer appeasements when approved.
Sales Associate/Customer Service Representative
ACE CASH EXPRESS
03.2019 - 10.2021
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Assist customers by providing information and resolving their complaints
Head Teller
REGIONS BANK
12.2012 - 03.2019
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
Guest Service Team Member
TARGET
03.2009 - 12.2012
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Education
High School Diploma -
West Jefferson High School
70056, LA05.2009
Skills
- Great Customer Service
- Cash Handling Experience
- Supervisor Expertise
- Goal-Oriented
- Product and Service Knowledge
Languages
English
Timeline
Digital Chat Sales and Service Rep
Sleep Number
10.2021 - 08.2024
Sales Associate/Customer Service Representative
ACE CASH EXPRESS
03.2019 - 10.2021
Head Teller
REGIONS BANK
12.2012 - 03.2019
Guest Service Team Member
TARGET
03.2009 - 12.2012
High School Diploma -
West Jefferson High School
Similar Profiles
Daniel MillerDaniel Miller
Sleep Professional / Sales Associate at Sleep NumberSleep Professional / Sales Associate at Sleep Number
Spencer RoweSpencer Rowe
General Manager at Sleep NumberGeneral Manager at Sleep Number
Timothy MeyerTimothy Meyer
Quality Specialist at Sleep NumberQuality Specialist at Sleep Number
Martin J. RamirezMartin J. Ramirez
Plant Manager (Multi-Site Leadership) at Sleep Number CorporationPlant Manager (Multi-Site Leadership) at Sleep Number Corporation
Rachael Pendelton BerceyRachael Pendelton Bercey
Grades 3-5 SPED Intervention Teacher at Dorothy Height Charter SchoolGrades 3-5 SPED Intervention Teacher at Dorothy Height Charter School