Tanya Gutierro
Beacon Falls,USA
Summary
Dynamic leader with proven expertise in management and team development. Skilled in enhancing operational efficiency and consistently achieving performance metrics across multiple locations. Committed to driving organizational growth and success in management or tax preparation roles.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Tax Preparer
JDA TSG
(remote), United States
02.2026 - 04.2026
- Guided customers through tax returns in real time, clarifying complex situations and ensuring accurate filings.
- Supported customers through chat, video screen share, and phone, ensuring prompt and effective assistance.
- Supported customers via chat, video screen share, and phone for effective assistance.
- Researched inquiries using internal tools and IRS resources, providing accurate information to resolve customer concerns.
- Managed training, timekeeping, and special projects, delivering all administrative tasks within established deadlines.
- Consistently achieved performance metrics and enhanced customer experience standards.
Assistant District Manager
Jackson Hewitt
West Hartford, US
12.2018 - 12.2025
- As Assistant District Manager (ADM) I was responsible in helping the business from the ground up by providing real business leadership development and experience as well as a deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership).
- Oversaw daily activities of seasonal team members across 20+ stores and kiosk locations, ensuring operational efficiency and team alignment.
- Managed sensitive and confidential information and addressed diverse matters that demanded a comprehensive knowledge of the business.
- Supported district tax office operations across Jackson Hewitt seasonal locations.
- Coached team members on tax software use and record handling.
- Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
- Developed and implemented action plans to address underperforming store locations.
- Provided leadership and direction to tax preparers through regular coaching sessions.
- Oversaw budgeting processes including forecasting revenue goals, cost control measures.
- Implemented marketing initiatives designed to drive traffic into stores.
- Participated in recruitment activities such as interviewing candidates, reviewing resumes, and making hiring decisions.
- Cultivated positive working relationships with local community leaders to promote brand awareness.
Multi Store Manager
Jackson Hewitt
West Hartford, US
10.2012 - 05.2018
- Oversaw multiple tax locations, directed tax preparers, organized schedules, processed bank deposits, provided assistance with tax questions, and facilitated software support for preparers.
- I also prepared over 200 tax returns for Jackson Hewitt while in this role.
Tax Preparer
Jackson Hewitt
West Hartford, US
12.2011 - 04.2012
- Preparing Taxes in an office using profiler software.
- Helping clients by educating them on different tax breaks.
- Itemizing for schedule C.
Education
Bullard Havens
Bridgeport, CT01-1988
Legal Research
University of Bridgeport
Bridgeport, CT, USSkills
- Multitasking abilities
- Problem-solving skills
- Team collaboration
- Tax return preparation
- Organizational skills
- Management expertise
Certification
- Active PTIN
- Active Connecticut Paid Tax Preparer Registration
Timeline
Tax Preparer
JDA TSG
02.2026 - 04.2026
Assistant District Manager
Jackson Hewitt
12.2018 - 12.2025
Multi Store Manager
Jackson Hewitt
10.2012 - 05.2018
Tax Preparer
Jackson Hewitt
12.2011 - 04.2012
Bullard Havens
Legal Research
University of Bridgeport