Tanya Hall Moore

• Respond to customer questions via telephone and written correspondence regarding insurance benefits and claims.
• Create insurance claims for customers and ensure that th correct information is forwarded to the appropriate department.
• Develop and maintain positive customer relations and coordinat with team members to properly handle requests and questions.
• Learn and follow all organizational policies and procedures to maintain safe and professional working environments.
• Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Created, prepared, and delivered reports to various departments.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Created databases, data entry systems, web forms, and other applications for diverse uses.
• Verified accurate data entry and maintenance of information in SAP CRM system.
• Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
• Prepare insurance files to determine coverage.
• Locate and provide documentation for legal proceedings.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained inventory of office supplies and placed orders.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Liaised between clients and vendors and maintained effective lines of communication
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Compiled employee records from individual departments to maintain central files.