Tanya Higgins
Cleveland,TX
Summary
Organized Office Manager with noted experience in Railcar Industry. Prioritize projects and multitask effectively to achieve goals. Good problem-solving skills and offer solutions to problems. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Union Tank Car Company
06.2016 - Current
- Supervise/train clerks
- Receive railcars - OTMA Approvals - Last Contents
- Manage 150-250 enroutes - ensure car files are easily accessible and processed as required
- Manage and dispute local Railroad demurrage charges
- Update repairs classes, identify lost cars on lost car tracker
- Manage dispo request/review project letters/Customers' RTL/provide final photos/required documentation and creation of waybills
- Manage daily scheduling board of 350-400 cars, set schedule release dates and maintain expired SRD's
- Review estimate packages for completeness and accuracy
- Verify supplemental repairs into final Billing Repair Card (BRC)
- Upload Billing Repair Card (BRC) into customer's website (Mars, Greenbriar, Alltranstek and RAS)
- Submit and track approvals of BRC
- Invoice cars within 3 days of cars being released/upload invoice into Customer's website
- Monitor absenteeism
- Enter and submit 145 Hourly Employees Payroll daily
Education
High School Diploma -
C E King High School
Houston, TX05.1993
Skills
- Customer Service
- Operations Management
- Organizational Skills
- Documentation and Control
- Customer Relations
- Payroll
- Workflow Optimization
- Data Retrieval Systems
- Scheduling
- Documentation Expertise
- Team Bonding
- Excellent Multi-Tasking Ability
- Data Entry
- Billing
- Office Management
- Expense Reporting
Timeline
Office Manager
Union Tank Car Company
06.2016 - Current
High School Diploma -
C E King High School
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