Tanya Ingram
Denver,CO
Summary
Diligent professional with 3 years of work experience and a proven knowledge of inventory planning and control, member development and purchasing. Aiming to leverage my abilities to successfully fill Front desk agent role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Front Desk Agent role at your company. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Stonebridge LLC
Denver, CO
08.2023 - Current
- Conducted nightly audits to reconcile cash drawers and verify transaction accuracy.
- Assisted in training new front desk staff on hotel policies and guest services.
- Processed credit card transactions and handled discrepancies with payment records.
- Monitored security systems to ensure guest safety and property protection overnight.
Valet/Night Audit
Pro Park Mobility / Parking Management Company
Denver, CO
06.2022 - 08.2023
- Developed and implemented policies and procedures for operation of department and establishment.
- Collected payments and record data pertaining to funds and expenditures.
- We provide our clients with a technology-rich platform, sustainable parking solutions and award winning guest service delivery.
- Sustainable values and premium service will enhance the value of your parking assets
- Enter credit card information from the guest.
- Cash out from the register at the end for the days with payments and daily task.
Front Desk Agent
TownePlace Suite Marriott
Littleton, CO
11.2021 - 04.2022
- Reviewed accounts and charges with guests during check out process.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Kept records of room availability and guests' accounts, manually and using computers.
- Computed bills, collect payments and make change for guests.
- Verified customers' credit and established how customer will pay for accommodation.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment.
- Issued room keys and delivered instructions to bellhops.
- Transmitted and received messages, using telephones and telephone switchboards.
- Made and confirmed reservations.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Front Desk Agent
Hometowne Studios/ Red Roof
Lakewood, CO
03.2020 - 11.2021
- Computed bills, collect payments and make change for guests.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Reviewed accounts and charges with guests during check out process.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment.
- Transmitted and received messages, using telephones and telephone switchboards.
- Verified customers' credit and established how customer will pay for accommodation.
- Made and confirmed reservations.
- Kept records of room availability and guests' accounts, manually and using computers.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Issued room keys and delivered instructions to bellhops.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Date-stamped, sorted and racked incoming mail and messages.
- Greeted, registered and assigned rooms to guests of hotels or motels.
Education
High School Diploma -
Natrona County High School
Casper, WY05-1990
Skills
- Nightly Audits
- Facility Maintenance Monitoring
- Night Audit Reports
- Revenue Reviews
- Account Balancing
- Room Key Issuance
- Balancing Transactions
- Credit Card Transaction Processing
Certification
Medical Billing and Coding
Languages
English
Full Professional
Timeline
Night Auditor
Stonebridge LLC
08.2023 - Current
Valet/Night Audit
Pro Park Mobility / Parking Management Company
06.2022 - 08.2023
Front Desk Agent
TownePlace Suite Marriott
11.2021 - 04.2022
Front Desk Agent
Hometowne Studios/ Red Roof
03.2020 - 11.2021
High School Diploma -
Natrona County High School