Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tanya Jaks

Fairview Park,OH

Summary

Experienced office manager with a strong background in front desk management and proven leadership skills in various administrative positions. Skilled at organizing and coordinating office operations, ensuring smooth workflow and efficient processes. Well-versed in industry practices and procedures, consistently delivering high-quality work with a strong work ethic.

Overview

29
29
years of professional experience

Work History

Office Manager

Makovich & Pusti Architects
07.2022 - Current
    • Was hired to oversee and manage an office of 20+ employees
    • Direct manager for a front desk staff of two (2)
    • Daily duties include, scheduling, implementing training procedures for new hires
    • Acted as Human Resource contact person, assisted in setting up HSA accounts with bank and worked closely with the accounting department to assist in day-to-day issues
    • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
    • Streamlined office operations by implementing efficient filing systems and organizational strategies.
    • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
    • Maintaining and keeping track of all office equipment and leasing information
    • Planned and coordinated company meetings, lunches, and various functions
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Self Employed Owner/Esthetician

Studio Topaz
05.2017 - 07.2022
  • Performed all skin care and body waxing services
  • Worked closely with clients to create custom skincare programs
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Esthetician

Bella Capelli Sanctuario
09.2011 - 05.2017
  • Performed custom Aveda facial treatments for optimal skin health . Educated clients on choosing the best home care products.
  • Performed facial and body waxing services.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Provided training and education on salon procedures and Aveda techniques to new employees
  • Helped create and promote specials for Spa
  • Took lead on implementing a Spa uniform for all Spa staff
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Sr. Administrative Assistant

American Greetings
10.2007 - 02.2010
  • Arranged business travel details for company employees per supervisor requirements.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Expertly coordinated logistics for functions both within and outside of organization.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Implemented a support staff back up plan and schedule for leaves of absence and vacation time

Office Manager/Executive Assistant

Peppertree Capital Management
03.2004 - 10.2007
  • Worked as Office Manager and sole executive assistant for a Fund Management/Private Equity Company
  • Maintained calendars for 5-6 Partners
  • Duties included remote and onsite scheduling and meeting planning, travel and expense reporting for all Partners
  • Assisted in preparing Quarterly Reports
  • Maintained all office equipment and office supplies
  • Provided exceptional customer service when addressing client inquiries.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Front Desk Receptionist

Forest Corporation
01.2001 - 01.2004
  • Assisting clients when calling in with questions or concerns
  • Acted as direct contact for sales staff, warehouse workers and vendors
  • Also assisted Human Resources, Accounting department and the President on various projects
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Receptionist/Administrative Assistant

McKinsey & Company
01.1996 - 01.2002
  • Began as receptionist for global consulting firm
  • Promoted to administrative assistant for 8-10 consultants of varying tenures
  • Duties included planning recruiting events, maintaining calendars, meeting and event planning
  • Assisted with PowerPoint presentations, expense reporting, scheduling and coordinating all travel with global travel department
  • Assisted other departments on projects as needed
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Some College (No Degree) -

Georgia Perimeter College
Dunwoody, GA

High School -

Westlake High School
05.1989

Skills

  • Customer service
  • Office manager experience
  • Front desk
  • Personal Assistant Experience
  • Meeting Facilitation
  • Event planning
  • Microsoft Word
  • Microsoft Excel
  • Google Docs
  • Retail
  • Social Media Management
  • Scheduling

Timeline

Office Manager

Makovich & Pusti Architects
07.2022 - Current

Self Employed Owner/Esthetician

Studio Topaz
05.2017 - 07.2022

Esthetician

Bella Capelli Sanctuario
09.2011 - 05.2017

Sr. Administrative Assistant

American Greetings
10.2007 - 02.2010

Office Manager/Executive Assistant

Peppertree Capital Management
03.2004 - 10.2007

Front Desk Receptionist

Forest Corporation
01.2001 - 01.2004

Receptionist/Administrative Assistant

McKinsey & Company
01.1996 - 01.2002

Some College (No Degree) -

Georgia Perimeter College

High School -

Westlake High School

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Tanya Jaks