Tanya Jaks
Fairview Park,OH
Summary
Experienced office manager with a strong background in front desk management and proven leadership skills in various administrative positions. Skilled at organizing and coordinating office operations, ensuring smooth workflow and efficient processes. Well-versed in industry practices and procedures, consistently delivering high-quality work with a strong work ethic.
Overview
29
29
years of professional experience
Work History
Office Manager
Makovich & Pusti Architects
Berea, OH
07.2022 - Current
- Was hired to oversee and manage an office of 20+ employees
- Direct manager for a front desk staff of two (2)
- Daily duties include, scheduling, implementing training procedures for new hires
- Acted as Human Resource contact person, assisted in setting up HSA accounts with bank and worked closely with the accounting department to assist in day-to-day issues
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintaining and keeping track of all office equipment and leasing information
- Planned and coordinated company meetings, lunches, and various functions
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Self Employed Owner/Esthetician
Studio Topaz
Fairview Park, OH
05.2017 - 07.2022
- Performed all skin care and body waxing services
- Worked closely with clients to create custom skincare programs
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Esthetician
Bella Capelli Sanctuario
Westlake, OH
09.2011 - 05.2017
- Performed custom Aveda facial treatments for optimal skin health . Educated clients on choosing the best home care products.
- Performed facial and body waxing services.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Provided training and education on salon procedures and Aveda techniques to new employees
- Helped create and promote specials for Spa
- Took lead on implementing a Spa uniform for all Spa staff
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Sr. Administrative Assistant
American Greetings
Cleveland, OH
10.2007 - 02.2010
- Arranged business travel details for company employees per supervisor requirements.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Expertly coordinated logistics for functions both within and outside of organization.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Implemented a support staff back up plan and schedule for leaves of absence and vacation time
Office Manager/Executive Assistant
Peppertree Capital Management
Chagrin Falls, OH
03.2004 - 10.2007
- Worked as Office Manager and sole executive assistant for a Fund Management/Private Equity Company
- Maintained calendars for 5-6 Partners
- Duties included remote and onsite scheduling and meeting planning, travel and expense reporting for all Partners
- Assisted in preparing Quarterly Reports
- Maintained all office equipment and office supplies
- Provided exceptional customer service when addressing client inquiries.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Front Desk Receptionist
Forest Corporation
Twinsburg, OH
01.2001 - 01.2004
- Assisting clients when calling in with questions or concerns
- Acted as direct contact for sales staff, warehouse workers and vendors
- Also assisted Human Resources, Accounting department and the President on various projects
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Receptionist/Administrative Assistant
McKinsey & Company
Pittsburgh, PA
01.1996 - 01.2002
- Began as receptionist for global consulting firm
- Promoted to administrative assistant for 8-10 consultants of varying tenures
- Duties included planning recruiting events, maintaining calendars, meeting and event planning
- Assisted with PowerPoint presentations, expense reporting, scheduling and coordinating all travel with global travel department
- Assisted other departments on projects as needed
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Some College (No Degree) -
Georgia Perimeter College
Dunwoody, GAHigh School -
Westlake High School
05.1989
Skills
- Customer service
- Office manager experience
- Front desk
- Personal Assistant Experience
- Meeting Facilitation
- Event planning
- Microsoft Word
- Microsoft Excel
- Google Docs
- Retail
- Social Media Management
- Scheduling
Timeline
Office Manager
Makovich & Pusti Architects
07.2022 - Current
Self Employed Owner/Esthetician
Studio Topaz
05.2017 - 07.2022
Esthetician
Bella Capelli Sanctuario
09.2011 - 05.2017
Sr. Administrative Assistant
American Greetings
10.2007 - 02.2010
Office Manager/Executive Assistant
Peppertree Capital Management
03.2004 - 10.2007
Front Desk Receptionist
Forest Corporation
01.2001 - 01.2004
Receptionist/Administrative Assistant
McKinsey & Company
01.1996 - 01.2002
Some College (No Degree) -
Georgia Perimeter College
High School -
Westlake High School