Tanya Jones
Arlington,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, current/future certifications, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
5
5
Certification
Work History
Benefits Specialist
Benefits 4 America, LLC
National Harbor, MD
08.2017 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into PeopleSoft, OPM Payroll System.
- Coordinated submission and processing of life insurance claims.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Met with customers to provide information about available products and policies.
- Determined financial needs of over 50 employees by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted over 100 annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Owner/Child Care Provider
Flowing Blessings
Arlington, VA
11.2012 - 04.2017
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Planned and guided age-appropriate tasks like reading, math, and crafts.
- Cared for children ages 8 to 13 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Managed day-to-day business operations.
Administrative Assistant
Staffing Agencies
Washington, DC
08.1996 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors for 6 staffing agencies.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Handled calls from over 100 Hurricane Katrina victims, assisted gathering personal information for victims to receive government assistance.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Transferred paper client files to digital for over 1000 clients and law cases.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Education
High School Diploma -
Woodrow Wilson Senior High School
Washington, DC06.1996
Skills
- New Employee Enrollment
- Customer Care
- Open Enrollment
- Benefits Explanations
- Verbal and Written Communication
- Investment Options
- Microsoft Office Suite
- Payroll and Benefits Administration
- Insurance Policy Sales
Certification
- Licensed Life/Health Agent - 1.5 years
- Licensed in 7 states
- AHIP Certified
- Contracted with over 10 Companies
- Over 30 years of Customer Relations Experience
Timeline
Benefits Specialist
Benefits 4 America, LLC
08.2017 - Current
Owner/Child Care Provider
Flowing Blessings
11.2012 - 04.2017
Administrative Assistant
Staffing Agencies
08.1996 - 12.2008
High School Diploma -
Woodrow Wilson Senior High School
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