Tanya Kietzman
Fort Hood,TX
Summary
Compassionate and disciplined professional with 3 years housekeeping and 14 years experience in customer service/relation of various forms.
Overview
9
9
years of professional experience
Work History
Receptionist
Mitchell & Associates
Killeen, TX
08.2024 - Current
- Greeted visitors and provided them with assistance.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted with special projects assigned by management when required.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Housekeeper
Ballistic Cleaning & Detail
Copperas Cove, TX
12.2021 - Current
- Cleaned building floors by sweeping, mopping and scrubbing.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Ensured that all health standards were met during cleaning operations.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Communicated with customers about requests for additional supplies or cleaning services.
- Followed safety procedures when handling hazardous materials.
Housekeeper
Teya Enterprises
Killeen, TX
09.2020 - 12.2021
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Waxed and polished wood furnishings to restore faded appearance.
School Bus Monitor
Killeen Independent School District
Killeen, TX
09.2019 - 05.2020
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Car Detailer
General motor company
Great Falls, MT
12.2018 - 04.2019
- Cleaned cars both externally and internally by hand or by use of electric and air equipment.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Cleaned all vehicles within an certain time depending in the extent of the cleaning
House Keeper
Wingate by Wyndham
Great Falls, MT
10.2017 - 04.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Interacted pleasantly with clients and guests when performing daily duties.
Aquatic Specialist
Petco Animal Supplies Stores Inc.
Great Falls, MT
10.2015 - 10.2017
- Maintained the cleanliness and health of the aquatic life.
- Over saw the ordering and inventory of the stock on hand.
- Interacted politely with guests and advised proper care for animals of various species.
Education
High School Diploma -
Cascade High School
Cascade, MT05.2005
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Data inputting
- Document management
- Business correspondence
- Strategic planning
- Telephone skills
- Creative arts talent
- Recordkeeping requirements
- Lesson plan development
- Strong verbal communication
- Adaptability
- Dependability
- Work ethic
- Critical thinking
- Team work
- Positivity
- Time management
- Problem solving
- Conflict resolution
Timeline
Receptionist
Mitchell & Associates
08.2024 - Current
Housekeeper
Ballistic Cleaning & Detail
12.2021 - Current
Housekeeper
Teya Enterprises
09.2020 - 12.2021
School Bus Monitor
Killeen Independent School District
09.2019 - 05.2020
Car Detailer
General motor company
12.2018 - 04.2019
House Keeper
Wingate by Wyndham
10.2017 - 04.2019
Aquatic Specialist
Petco Animal Supplies Stores Inc.
10.2015 - 10.2017
High School Diploma -
Cascade High School
Some College (No Degree) - Criminal Justice
University of Phoenix
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