Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Kietzman

Fort Hood,TX

Summary

Compassionate and disciplined professional with 3 years housekeeping and 14 years experience in customer service/relation of various forms.

Overview

9
9
years of professional experience

Work History

Receptionist

Mitchell & Associates
Killeen, TX
08.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled appointments for clients, customers, and other visitors.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Assisted with special projects assigned by management when required.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Housekeeper

Ballistic Cleaning & Detail
Copperas Cove, TX
12.2021 - Current
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained and organized cleaning supplies stock.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Ensured that all health standards were met during cleaning operations.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Followed safety procedures when handling hazardous materials.

Housekeeper

Teya Enterprises
Killeen, TX
09.2020 - 12.2021
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Waxed and polished wood furnishings to restore faded appearance.

School Bus Monitor

Killeen Independent School District
Killeen, TX
09.2019 - 05.2020
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.

Car Detailer

General motor company
Great Falls, MT
12.2018 - 04.2019
  • Cleaned cars both externally and internally by hand or by use of electric and air equipment.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Cleaned all vehicles within an certain time depending in the extent of the cleaning

House Keeper

Wingate by Wyndham
Great Falls, MT
10.2017 - 04.2019
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Interacted pleasantly with clients and guests when performing daily duties.

Aquatic Specialist

Petco Animal Supplies Stores Inc.
Great Falls, MT
10.2015 - 10.2017
  • Maintained the cleanliness and health of the aquatic life.
  • Over saw the ordering and inventory of the stock on hand.
  • Interacted politely with guests and advised proper care for animals of various species.

Education

High School Diploma -

Cascade High School
Cascade, MT
05.2005

Some College (No Degree) - Criminal Justice

University of Phoenix
Tempe, AZ

Skills

  • Data inputting
  • Document management
  • Business correspondence
  • Strategic planning
  • Telephone skills
  • Creative arts talent
  • Recordkeeping requirements
  • Lesson plan development
  • Strong verbal communication
  • Adaptability
  • Dependability
  • Work ethic
  • Critical thinking
  • Team work
  • Positivity
  • Time management
  • Problem solving
  • Conflict resolution

Timeline

Receptionist

Mitchell & Associates
08.2024 - Current

Housekeeper

Ballistic Cleaning & Detail
12.2021 - Current

Housekeeper

Teya Enterprises
09.2020 - 12.2021

School Bus Monitor

Killeen Independent School District
09.2019 - 05.2020

Car Detailer

General motor company
12.2018 - 04.2019

House Keeper

Wingate by Wyndham
10.2017 - 04.2019

Aquatic Specialist

Petco Animal Supplies Stores Inc.
10.2015 - 10.2017

High School Diploma -

Cascade High School

Some College (No Degree) - Criminal Justice

University of Phoenix

Similar Profiles

CREATE PROFILE
Tanya Kietzman